Job Description

1️⃣ Customer Relationship Management

Handle customer inquiries (walk-in, phone, WhatsApp, social media)

Follow up with customers

Maintain accurate customer database and records

Build long-term relationships with customers

2️⃣ Customer Follow-Up

Conduct post-delivery follow-up calls

Ensure customer satisfaction after vehicle handover

Remind customers about service appointments

Handle customer complaints professionally

3️⃣ Administrative Duties

Update CRM system regularly & Manage all administrative related work for Service Department

Coordinate with finance, insurance, and service departments

Job Requirements

Minimum Diploma in Business Administration or related field.

At least 1 year of experience in automotive service, customer service or a related role is preffered.

Fresh graduates with strong communication skills are encouraged to apply.

Good communication and interpersonal skills.

Basic knowledge of automotive services is an advantage.

Customer-oriented, responsible and able to work in a fast-paced environment.

Skills