Job Description

• Communicate with clients to understand their requirements, preferences, and expectations, and provide professional assistance throughout the sales and project process.
• Service and maintain strong relationships with existing accounts while actively identifying and developing new business opportunities.
• Follow up with clients, prepare quotations and proposals, negotiate with clients, and support the team in achieving sales targets.
• Coordinate closely with the Sales, Sales Support, Operations, and Branding teams to ensure smooth project planning and execution.
• Monitor the overall progress of tours and projects to ensure all arrangements are properly coordinated and delivered according to client requirements.
• Handle operational issues, last-minute changes, and client requests promptly and effectively to ensure a smooth travel experience.
• Liaise with hotels, transportation providers, tour operators, and other suppliers to ensure services are arranged according to agreed requirements.
• Perform other sales, business development, and operational duties as assigned by the Manager.
• Assist clients with airport check-in procedures and provide support with flight-related arrangements when required.

Job Requirements

• Proficient in English, Mandarin, and Bahasa Malaysia to communicate effectively with clients.
• Fresh graduates with a strong interest in the travel, tourism, or MICE industry are encouraged to apply.
• Strong ability to build and maintain good relationships with clients and business partners.
• Able to handle operational issues, resolve problems promptly, and ensure smooth execution of projects.
• Excellent communication, interpersonal, and organizational skills.
• Able to manage multiple tasks, prioritize workloads, and work effectively in a fast-paced environment.
• Strong problem-solving and decision-making skills, with good attention to detail.
• Responsible, proactive, and able to work independently as well as collaborate effectively with the team.
• Willing to travel or work outside normal hours when required for business activities.
• Open to both junior and senior candidates. Salary will be offered based on qualifications, experience, and relevant skills.

Skills