Job Description

In this position you will…

…play a key role in supporting the end-to-end sales performance review process, key account management, and market data analysis to deliver actionable insights. As this is a regional role, you will work across multiple business lines and markets, helping to standardize processes, share best practices, and drive sales effectiveness.

You will be responsible for…

• Partnering with Country Managers and HR teams to define, review, and align sales performance KPIs for Business Development Managers, Key Account Managers, and Retail Sales Ambassadors.
• Managing the full sales performance and incentive process — including data collection, validation, calculation, review coordination, and final approval submission.
• Overseeing quarterly performance review communications across multiple markets in Asia and Europe, ensuring clarity, accuracy, and timely delivery.
• Acting as the primary contact for incentive-related queries, escalating and resolving disputes regarding commission calculations or performance metrics.
• Conducting cross-market analysis to identify trends, share best practices, and support the harmonization and standardization of performance measurement processes.
• Collaborating with Sales Operations to consolidate market insights, support key account management activities, and provide data-driven recommendations to management.
• Continuously review and enhance incentive governance frameworks to ensure transparency, compliance, and operational efficiency.

For you to be successful…

Communication

• Demonstrates excellent communication skills — actively listens, synthesizes input from others, and conveys ideas clearly and succinctly.
• Communicates with clarity and confidence, presenting complex information in a way that is data-driven, fact-based, and tailored to the audience.
• Pays strong attention to detail, ensuring accuracy and consistency in all reports, analyses, and communications.

Collaborative

• Build strong, strategic relationships and networks across the organization, sharing knowledge and insights for mutual benefit.
• Fosters open, honest, and effective communication within the team, encouraging dialogue based on integrity and trust.
• Seeks opportunities to build consensus and alignment on decisions and outcomes to achieve shared goals.

Adaptable

• Adjusts approach and style quickly in response to changing priorities or situations.
• Demonstrates flexibility, resilience, and a proactive mindset to remain effective and solution-focused in a dynamic environment.

Job Requirements

You will require the following qualifications and skills

• Possess a Bachelor’s degree in Business, Finance, Marketing, Economics, or a related field.
• 3 – 5 years of relevant experience in Sales Operations, Sales Analysis, Performance Management or Business Support functions.
• Proven experience in sales performance management, incentive calculation, or commercial operations
• Strong analytical and numerical skills with the ability to interpret data and generate actionable insights.
• High attention to detail and ability to handle sensitive compensation data with discretion.
• Proficient in Microsoft Excel and other analytical or reporting tools; familiarity with CRM systems is an advantage.
• A strong team player who is collaborative, adaptable, and able to work effectively across multiple markets and stakeholders.

Skills