company-logo-image

Customer Experience Sales Executive

ashley-avatar-image

AI-generated summary

beta

This job is all about helping customers plan the perfect experience! You might like this job because you get to connect with people, recommend fun packages, and ensure their celebrations go smoothly. Engage daily with clients and manage bookings!

RM 3800 - RM 6800

Sunway Pyramid, Selangor

Job Description

  1. Booking & Enquiry Service
  • Handle all inbound enquiries from:
  • Respond promptly and professionally within the required response time.
  • Provide accurate information on packes

2. Sales Conversion

  • Proactively follow up on enquiries to convert them into confirmed bookings.
  • Recommend suitable packages based on customer needs.
  • Ensure payment collection and booking confirmation.

3. Birthday Sales Coordination

  • Manage all birthday-related enquiries from first contact to confirmation.
  • Advise customers on party flow, package options, and experience planning.
  • Coordinate booking details with outlet operations team.
  • Ensure customer expectations are clearly communicated and fulfilled.

4. Booking & System Management

  • Coordinate schedule availability with outlet teams.
  • Maintain proper customer records and enquiry tracking.
  • Monitor daily booking status and highlight any gaps or opportunities.

5. Customer Experience Excellence

  • Deliver friendly, professional, and engaging communication.
  • Handle customer concerns or complaints calmly and effectively.
  • Ensure a smooth pre-event experience for customers.

6. Reporting & Performance Tracking

  • Track daily enquiries and conversion rate.
  • Update sales pipeline or tracking sheet.

Job Requirements

  • Minimum Diploma / Degree in Business, Sales/Events, or related field
  • 1–3 years experience in sales, customer service, or event/birthday coordination
  • 6 days work week
  • Strong communication and persuasion skills
  • Comfortable handling WhatsApp and phone sales
  • Organized, detail-oriented, and customer-focused
  • Able to work weekends or peak periods 

Ideal Candidate Personality

  • Fast responder (speed is critical)
  • Sales-driven 
  • Energetic and positive
  • Loves dealing with parents and kids
  • Good at multitasking

Skills

Sales
Retail Sales
Friendliness
Customer Inquiries
Multitasking
Customer Engagement
Microsoft Office

Company Benefits

Business Casual Dress Code

Be comfortable & shine!

Accessible to Public Transportation

The Bomb Battle outlet located in Berjaya Times Square KL which is located nearby to Monorail Imbi station, LRT Hang Tuah and MRT Bukit Bintang.

Progressive Career Growth

We offer employees a good career path and skills enhancement opportunities.

Open Interaction

We promote transparent interaction where all are free to express their suggestions or ideas to contribute to the business's success.

Equality Environment

An inclusive workplace environment where all individuals have equal treatment.

Accomodation

We provide accomodation for those who needs to relocate.


Additional Info

Company Activity

Last active - few hours ago

Experience Level

#NoExperienceNeeded

Career Level

Junior Executive

Job Specialisation


Company Profile

Bomb Battle -logo-image

Bomb Battle

Bomb Battle is the first's interactive indoor attraction located in Kuala Lumpur. A groundbreaking entertainment company that takes immersive activity to the next level! Imagine stepping into a real-life video game physically and facing thrilling challenges that will leave you breathless.  At BOMB BATTLE, we pride ourselves on offering an experience unlike any other. Our classic mission involves donning a hazmat...