Job Description

1. Booking & Enquiry Service

• Handle all inbound enquiries from:
• Respond promptly and professionally within the required response time.
• Provide accurate information on packes

2. Sales Conversion

• Proactively follow up on enquiries to convert them into confirmed bookings.
• Recommend suitable packages based on customer needs.
• Ensure payment collection and booking confirmation.

3. Birthday Sales Coordination

• Manage all birthday-related enquiries from first contact to confirmation.
• Advise customers on party flow, package options, and experience planning.
• Coordinate booking details with outlet operations team.
• Ensure customer expectations are clearly communicated and fulfilled.

4. Booking & System Management

• Coordinate schedule availability with outlet teams.
• Maintain proper customer records and enquiry tracking.
• Monitor daily booking status and highlight any gaps or opportunities.

5. Customer Experience Excellence

• Deliver friendly, professional, and engaging communication.
• Handle customer concerns or complaints calmly and effectively.
• Ensure a smooth pre-event experience for customers.

6. Reporting & Performance Tracking

• Track daily enquiries and conversion rate.
• Update sales pipeline or tracking sheet.

Job Requirements

• Minimum Diploma / Degree in Business, Sales/Events, or related field
• 1–3 years experience in sales, customer service, or event/birthday coordination
• 6 days work week
• Strong communication and persuasion skills
• Comfortable handling WhatsApp and phone sales
• Organized, detail-oriented, and customer-focused
• Able to work weekends or peak periods 

Ideal Candidate Personality

• Fast responder (speed is critical)
• Sales-driven 
• Energetic and positive
• Loves dealing with parents and kids
• Good at multitasking

Skills