Job Description

1. Customer Service & Guest Relations

• Welcome and brief guests before their missions or activities.
• Assist customers with enquiries, bookings, and walk-in registrations.
• Ensure guests have a smooth, enjoyable, and memorable experience.
• Handle basic complaints and escalate issues to the supervisor when needed.

2. Attraction Operations

• Manage games attraction, ensuring all missions run smoothly and safely.
• Provide instructions and monitor players during activities.
• Reset game rooms, prepare equipment, and ensure all attractions are ready for the next group.
• Support the operations team in maintaining flow and timing for each session.

3. Outlet Upkeep & Presentation

• Ensure outlet cleanliness, tidiness, and readiness at all times.
• Conduct pre-opening and closing checks.
• Report any equipment issues or damages to the supervisor.

4. Event Support (Team Building / Birthdays)

• Assist in managing group events, team building activities, and birthday parties.
• Help with setup, registration, props preparation, and coordination.

5. Tourism & Visitor Experience

• Learn how an indoor attraction operates in the tourism & recreation industry.
• Engage with tourists, families, corporates, and different customer groups.
• Gain exposure to experience-based tourism operations.

We have 3 locations available:

• Berjaya Times Square
• Sunway Pyramid
• Atria Shopping Gallery

Job Requirements

• Currently studying Tourism, Hospitality, Recreation, Event Management, Business, or related fields.
• Friendly, energetic, and comfortable speaking with customers.
• Enjoys working in a fun, active, and high-interaction environment.
• Good teamwork and communication skills.
• Able to stand and move around during shifts (active role).
• Willing to work on weekends, public holidays, and retail hours (with schedule rotation).
• Positive attitude, fast learner, and responsible.
• Able to commit 3–6 months.

Skills