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This job is all about making sure everything runs smoothly at an entertainment outlet. You’ll oversee staff, handle customer needs, and keep equipment in top shape. You might like this job because it’s a dynamic role that combines teamwork with excitement!
Job Description
Daily Outlet Operations
- Open and close the outlet according to SOPs.
- Ensure all attractions are operational and reset-ready.
- Monitor the day’s bookings and session schedules for smooth flow.
- Brief Game Marshals and staff before shifts.
- Ensure customer flow is efficient — from check-in to game start, to debrief and exit.
2. Team Supervision
- Supervise Game Marshals, ensuring they follow SOPs, safety protocols, and game flow.
- Conduct on-shift training and refreshers.
- Assist in scheduling and shift planning based on peak hours and bookings.
- Step in as Marshal or Facilitator during manpower shortages.
3. 🛠Attraction & Equipment Monitoring
- Conduct pre-opening game checks and report malfunctions to tech support.
- Ensure equipment are functioning, clean, and restocked.
- Track maintenance schedules and submit requisitions for repairs or replacements.
- Work with Tech team on minor troubleshooting when necessary.
4. Customer Experience & Conflict Resolution
- Handle customer queries, complaints, and last-minute requests professionally.
- Provide session briefings when needed or guide walk-ins on packages.
- Ensure high standards of service and cleanliness are upheld at all times.
- Collect feedback from players post-session and escalate issues to Ops Manager.
5. Reporting & Inventory
- Submit daily sales reports, session summaries, and incident logs.
- Monitor stock levels and raise restocking requests.
- Record attendance, shift performance, and outlet issues into the daily operations log.
6. Support Events & Group Bookings
- Coordinate logistics for large group bookings.
- Liaise with cross team on itinerary, flow, and staff allocation.
- Support setup, check-in, and manage group control during sessions.
Job Requirements
- Diploma or Degree in Hospitality, Business, Events, or relevant field preferred
- 1–3 years experience in operations, customer service, attractions, or theme park environment
- Willing to work on weekends, public holidays, and rotational shifts
- Strong leadership, coordination, and customer communication skills
- Must be tech savy
Skills
Company Benefits
Business Casual Dress Code
Be comfortable & shine!
Accessible to Public Transportation
The Bomb Battle outlet located in Berjaya Times Square KL which is located nearby to Monorail Imbi station, LRT Hang Tuah and MRT Bukit Bintang.
Progressive Career Growth
We offer employees a good career path and skills enhancement opportunities.
Open Interaction
We promote transparent interaction where all are free to express their suggestions or ideas to contribute to the business's success.
Equality Environment
An inclusive workplace environment where all individuals have equal treatment.
Accomodation
We provide accomodation for those who needs to relocate.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service, Hospitality, Retail
Company Profile
