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Retail Operations Manager

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This job is a fantastic opportunity as a Retail Operations Manager where you'll lead daily operations at Bomb Battle. You might like this job because you'll manage a fun team, ensure guests have a blast, and grow into an Area Manager role!

RM 4500 - RM 6500

Petaling Jaya, Selangor

Job Description

We are looking for a hands-on, energetic Operations Manager to lead the daily operations of Bomb Battle. You will ensure smooth running of the outlet, deliver an amazing guest experience, manage a team, and drive revenue. This role has a clear career progression to Area Manager as we continue expanding.

Key Responsibilities

  • Oversee day-to-day operations and ensure all games/attractions run smoothly.
  • Lead, train, schedule, and motivate the outlet team (Game Masters, Hosts, Supervisors).
  • Handle customer service, guest satisfaction, and onsite issue resolution.
  • Ensure safety, cleanliness, and equipment upkeep according to Bomb Battle SOPs.
  • Manage inventory, stock levels, and daily cash/closing procedures.
  • Support corporate events, school groups, and birthday parties.
  • Work closely with cross teams to improve performance.
  • Monitor outlet performance and achieve monthly revenue & operational KPIs.

Job Requirements

  • Minimum 2–4 years experience in operations, retail, F&B, attractions, or hospitality.
  • Strong leadership and people management skills.
  • Good communication skills and customer-service mindset.
  • Ability to solve problems quickly and stay calm under pressure.
  • Willing to work on weekends, public holidays, and retail hours.
  • Basic understanding of equipment/technical troubleshooting is an advantage.

What We Offer

  • Fun, dynamic, and fast-growing work environment.
  • Opportunity to be part of an expanding entertainment brand.

Skills

Operations Management
Multitasking
Detail Oriented
Business Administration
Team Leadership
Executive Functions

Company Benefits

Business Casual Dress Code

Be comfortable & shine!

Accessible to Public Transportation

The Bomb Battle outlet located in Berjaya Times Square KL which is located nearby to Monorail Imbi station, LRT Hang Tuah and MRT Bukit Bintang.

Progressive Career Growth

We offer employees a good career path and skills enhancement opportunities.

Open Interaction

We promote transparent interaction where all are free to express their suggestions or ideas to contribute to the business's success.

Equality Environment

An inclusive workplace environment where all individuals have equal treatment.

Accomodation

We provide accomodation for those who needs to relocate.


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Manager / Team Lead

Job Specialisation


Company Profile

Bomb Battle -logo-image

Bomb Battle

Bomb Battle is the first's interactive indoor attraction located in Kuala Lumpur. A groundbreaking entertainment company that takes immersive activity to the next level! Imagine stepping into a real-life video game physically and facing thrilling challenges that will leave you breathless.  At BOMB BATTLE, we pride ourselves on offering an experience unlike any other. Our classic mission involves donning a hazmat...