Job Description

TASK & RESPONSIBILITIES

1. Manage customer support tools and CRM software；Assist parents and students in understanding and utilizing the platform effectively；
2. Communicate with parents to share updates and recommendations
3. Provide personalized English learning support；Manage a portfolio of students and ensure service quality；Monitor student progress and give actionable feedback； 
4. Use social media to create a learning community, regularly share study- related information in the group, design and organize group learning activities, and enhance students' learning effect soutcomes.

Job Requirements

JOB REQUIREMENTS

1. Diploma or above. Majors in Education, English, or related fields are preferred, but candidates from other backgrounds with strong English skills are also welcome.
2. Must be proficient in English and Chinese; 
3. Minimum of 1-year of experience in teaching, tutoring, or student service experience (considering internship).  
4. Strong communication and interpersonal skills; Excellent problem-solving and conflict-resolution skills. Proactive, with a strong sense of responsibility.
5. Accepte working hours 11am to 8pm, work in shift, rest TWO days per week, but not rest at weekends.

Skills