Business Operations Senior Advisor (Support Korea, Japan, Philippines and A&Z Markets - Korean Speaking)

Bp Business Service Centre Asia Sdn. Bhd.

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This job is about being a Business Operations Senior Advisor for Korea, Japan, and the Philippines, focusing on customer service and logistics. You might like this job because you’ll solve challenges, improve processes, and build strong customer relationships!

Undisclosed

Malaysia, Kuala Lumpur, Kuala Lumpur

Full-Time

Job Description

Evaluates the level of services offered to the customers, identifying areas of concern and recommending the right actions (using the IFOT and HIDS tools for customers).

Represents the Business Operations function on the country or Area level.

Communicates with sales (Marine and Energy) and GSC, being the focal point for dispute resolution. Networks issues within Customer Operations, trying to achieve consensus among the team and elevates, where appropriate.

Interfaces regularly with the Regional Operations Manager.

Ensures that the GME strategic directions are implemented on a local level, proposing ways of adapting the strategy to the country/area business environment. Works closely with FBT ensuring that OM team capabilities are aligned with the strategy requirements.

Acts as a first point of reference in case of local issues, offering support to resolve them and decides on issue. Resolve technical issues in order management prior to customer concern.

Based on pre-agreed processes and frequency, works closely with FBT to set relevant KPI’s for the OM teams, and reviews OM performance and compliance.

Builds up strong relationships with key customers through joint visits with account managers.

Ensure the team delivers as per our customer service agreement in all respects and take prompt corrective action to deal with unforeseen circumstances, e.g., product contamination, change in delivery transport or unavailability of product when consulted by the OMs.

Support the demand to supply planning for the channels working with the GSC demand planning team optimizing the complex and conflicting relationship between delivering the customer offer whilst optimizing logistics and working capital costs.

Support Sales with timely events input and recommendation to build the robust assumption for sales forecasting.

Support the GSC demand planning team with timely sales events input to maintain the correct stock levels to meet customer’s needs, as measured by IFOT, while developing mitigation plans to reduce working capital and avoid slow moving and obsolete stock (SLOB).

Together with FBT, accountable for indicators that track customer satisfaction within the Order to Cash process.

Responsible for ensuring uninterrupted customer service by managing complex orders/deliveries that are referred to the team for resolution. Ensure that relevant processes & procedures are updated and implemented in the area, as appropriate.

Lead in ad hoc projects and provide advice on project feasibility, time and resources required to complete project workload from operations coordination lens.

Act as a focal point for all the areas for the development and implementation of key processes and procedures, aiming to optimize customer service and operating practices, costs and services offered to customers.

Supporting the business meet customer needs through the Competitor Assist program to procure and supply products from outside when not available in-house.

Facilitate airfreight requests to ensure that we are meeting customer requirements while looking to challenge the need for airfreight through process improvements and better coordination with GSC where relevant.

Investigate all customer complaints or non-conformances logged in the customer complaint system & their timely resolution. Identify recurring trends and work with GSC to implement effective corrective actions.

Lead initiatives on analysis, control, and reduction of logistics costs (e.g., rushed orders reduction, port optimization etc.).

Coordinate all aspects of implementation, together with GSC, for changes to GME customer offers, ranging from new product launches to delivery lead time changes etc.

Act as response team member for crisis / continuity management, with accountabilities consistent with relevant response plans and as assigned by the response team leader.

Drive for complaints timely resolution and investigation on all customer complaints or non-conformances logged in the customer complaint system. Identify recurring trends and work with GSC to implement effective corrective actions.

Lead initiatives on analysis, control, and reduction of logistics costs (e.g., rushed orders reduction, port optimization etc.).

Coordinate all aspects of implementation, together with GSC, for changes to GME customer offers, ranging from new product launches to delivery lead time changes etc.

Identify and resolve operational issues, making informed decisions, and raising issues as appropriate.

Job Requirements

Company Benefits

Competitive Pay

BP offers compensation that aligns with industry standards, making it an employer of choice.

Discretionary Bonus

Employees are eligible for bonuses based on company, business unit, and individual performance, as well as recognition awards for long service.

Retirement, Savings, and Insurance

A range of discretionary benefits to provide financial security for employees and their families.

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Business Development

HR Operations (Payroll, Admin, Office Management)

Pre-Sales / IT Business Analyst / Business Intelligence

Company Profile

Bp Business Service Centre Asia Sdn. Bhd.

BP Business Service Centre Asia Sdn. Bhd. is BP's Global Business Services (GBS) centre for the Asia Pacific region, providing business process services to support BP's operations across more than 60 countries. Established in 2009, the centre is located in Kuala Lumpur, Malaysia, and employs a diverse team of professionals. Source: https://www.bp.com/en_my/malaysia/home/who-we-are/bp-in-malaysia/global-business-serv...