Business Operations Senior Advisor (Support Middle East)

Bp Business Service Centre Asia Sdn. Bhd.

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This job is all about making sure customers in the Middle East get the best service possible. You might like this job because you'll solve problems, improve processes, and work closely with sales and marketing teams to enhance customer experience.

Undisclosed

Malaysia, Kuala Lumpur, Kuala Lumpur

Full-Time

Job Description

Monitor customer service performance using indicators, identify gaps, and recommend improvements.

Represent Business Operations for the assigned country/region and act as the primary point for dispute resolution and issue.

Ensure local implementation of GME strategy, adapting processes to meet business needs and aligning team capabilities with strategic requirements.

Build strong customer relationships through joint visits with account managers and ensure service delivery meets contractual agreements.

Collaborate with Sales and Global Supply Chain (GSC) on demand planning, stock optimization, and logistics cost reduction, while supporting accurate sales forecasting.

Lead complex order and delivery issues to ensure uninterrupted customer service and compliance with processes and indicators.

Lead initiatives to improve operational efficiency, including process optimization, cost control, and implementation of new offers or product launches.

Investigate and resolve customer complaints, identify recurring issues, and work with GSC on corrective actions.

Coordinate airfreight requests, crisis response activities, and competitor assist programs to meet customer needs.

Partner with Marketing to maintain and update the GME offer (DMS) for the region.

Drive continuous improvement through analysis, reporting, and collaboration across Sales, Marketing, GSC, and Finance Business Technology (FBT).

Job Requirements

Company Benefits

Competitive Pay

BP offers compensation that aligns with industry standards, making it an employer of choice.

Discretionary Bonus

Employees are eligible for bonuses based on company, business unit, and individual performance, as well as recognition awards for long service.

Retirement, Savings, and Insurance

A range of discretionary benefits to provide financial security for employees and their families.

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Business Development

HR Operations (Payroll, Admin, Office Management)

Pre-Sales / IT Business Analyst / Business Intelligence

Company Profile

Bp Business Service Centre Asia Sdn. Bhd.

BP Business Service Centre Asia Sdn. Bhd. is BP's Global Business Services (GBS) centre for the Asia Pacific region, providing business process services to support BP's operations across more than 60 countries. Established in 2009, the centre is located in Kuala Lumpur, Malaysia, and employs a diverse team of professionals. Source: https://www.bp.com/en_my/malaysia/home/who-we-are/bp-in-malaysia/global-business-serv...