User research: Engage with users, observe and analyze their workflows, and extract meaningful insights about how they perform a process and interact with a product or system. This involves uncovering pain points, process mapping, pattern recognition, and connecting learnings to potential solutions.

Requirements definition: Take responsibility for eliciting requirements through various techniques such as interviews, workshops, and document analysis. Lead workshops to assemble and refine requirements, consider tradeoffs, and ensure a clear understanding of system constraints. Collaborate with design teams to develop solutions that meet both business and user needs.  In addition, support the product owner with backlog refinement & management based on identified requirements.

Relationship management: Build strong relationships with commercial and technology partners at all levels within a distributed team, ensuring effective communication, alignment and collaboration.

Business process change: Lead business process workshops to analyze and map business processes, find opportunities for process improvements, and implements changes to enhance efficiency and effectiveness.

Data analysis: Analyze and model data requirements, understand data models and database design to support sophisticated datasets, provide insights and recommendations based on data analysis to support decision-making.

Service delivery: Diagnose issues and work closely with other support teams across functions to understand defects, drive minor improvements, and document change requests clearly and concisely in order to bring quick resolution.

Agile delivery:  Lead on delivery management of small to medium sized initiatives spanning different solutions across the portfolio.  Includes leading agile ceremonies such as sprint planning & playback, facilitating estimation and assignment of development tasks and maintaining the backlog & delivery plans.  Support cutover planning and early life support, including feedback collection and operational readiness