Annual Leave entitlement according to period of service durations with company

Annual Leaves

Medical, accident and life Insurance coverage included. 

Medical and Life Insurance 

Casual dress code, multiple company internal activite and events and trainings provided within the organization

Flexible Working Enviroument 

Brandt International

<div>Brandt is a Business Transformation Consulting and Outsourcing company, focused on enabling clients to positively transform their customer service strategy and operational efficiency through improving the quality, performance and efficiency of the approach and people to deliver an improved customer experience.</div><div>&nbsp;</div><div>Built on the company’s core expertise, Brandt helps organizations achieve enhanced customer satisfaction and loyalty through transforming the approach, performance, quality and efficiency of the organization and its people.</div><div>In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.</div><div>&nbsp;</div><div>Brandt works with organizations to integrate strategies across their business functions to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy.</div>

Call Center/IT-Enabled Services/BPO

<div><strong>Why join us?</strong><br><br><em>We are a successful and aggresive organisation, serving fortune 500 companies. Our experiences range from conducting outsourced telemarketing activities for financial institutions to the manufacturing industry. In addition, we provide call centre training and consultancy services to major organisations in Malaysia.</em></div><div><br><strong>Product &amp; Services<br></strong><br><em>We offer outsourced telemarketing services to our clients. We conduct numerous training programs related to the call centre industry.</em></div>

Why join us?

Brandt International: We're Hiring! 

<p>&nbsp;</p>
<p><strong>Job Responsibilities:</strong></p>
<ul>
<li>Assist customers with order placement using magento CMS platform, product inquiries, and order-related issues.</li>
<li>Provide optimal suggestions to customers to purchase other relevant products that would be beneficial to customers and (or) enjoy maximum benefit of any ongoing campaigns and promotions in TWS website.</li>
<li>Provide guidance on payment processes and resolve customer concerns promptly.</li>
<li>Reach out to customers for payment clarifications, exchanges, and refunds.</li>
<li>Maintain professionalism and empathy while addressing customer inquiries.</li>
<li>Process orders in Magento and ensure accurate delivery of payment links to customers.</li>
<li>Handle inquiries regarding order status, amendments, cancellations, and returns.</li>
<li>Clarify product details, warranty information, and usage instructions for customers.</li>
<li>Liaise with merchants to obtain accurate product information when needed.</li>
<li>Build rapport with customers and identify upselling opportunities during interactions.</li>
<li>Meet or exceed upsell targets while ensuring customer satisfaction.</li>
</ul>

This job is a Customer Service Agent for a media network who needs to fluent in Mandarin. You might like this job because you&#x27;ll assist customers with orders, provide product suggestions, and handle payment processes while offering exceptional customer service.

Inside Sales

Customer Service

Interpersonal Communications

Chinese Language

 
Job Responsibilities:



-Assist customers with order placement using magento CMS platform, product inquiries, and order-related issues.


-Provide optimal suggestions to customers to purchase other relevant products that would be beneficial to customers and (or) enjoy maximum benefit of any ongoing campaigns and promotions in TWS website.


-Provide guidance on payment processes and resolve customer concerns promptly.


-Reach out to customers for payment clarifications, exchanges,...

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Company Profile

Brandt International