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This job is a Customer Service Agent for a media network who needs to fluent in Mandarin. You might like this job because you'll assist customers with orders, provide product suggestions, and handle payment processes while offering exceptional customer service.
Job Description
Job Responsibilities:
- Assist customers with order placement using magento CMS platform, product inquiries, and order-related issues.
- Provide optimal suggestions to customers to purchase other relevant products that would be beneficial to customers and (or) enjoy maximum benefit of any ongoing campaigns and promotions in TWS website.
- Provide guidance on payment processes and resolve customer concerns promptly.
- Reach out to customers for payment clarifications, exchanges, and refunds.
- Maintain professionalism and empathy while addressing customer inquiries.
- Process orders in Magento and ensure accurate delivery of payment links to customers.
- Handle inquiries regarding order status, amendments, cancellations, and returns.
- Clarify product details, warranty information, and usage instructions for customers.
- Liaise with merchants to obtain accurate product information when needed.
- Build rapport with customers and identify upselling opportunities during interactions.
- Meet or exceed upsell targets while ensuring customer satisfaction.
Job Requirements
Job Requirements:
- Open to fresh graduates, possess minimum SPM, Diploma/Advanced Diploma, Bachelor's Degree, or equivalent in any field.
- Experience in managing Live chats, emails, inbound & outbound calls.
- Proficient in both written and spoken English & Mandarin as the role requires to liaise with Mandarin speaking clients.
- Demonstrated ability in business writing and strong typing skills.
- Excellent communication skills in email, face-to-face conversations, and messenger discussions.
- Strong logical thinking, problem-solving skills, and the ability to work independently in a fast-paced environment.
- A positive attitude, eagerness to learn, and the ability to adapt to changes.
- Ability to multitask, prioritize, and manage time effectively.
- Demonstrated teamwork and sales acumen, including upselling and cross-selling.
- Willingness to work flexible (24/7) shifts, including nights and weekends.
- Passion for assisting customers and effectively promoting ongoing promotions on the TWS website (https://wondershop.sg/) and Mediacorp's promotion mechanics to drive sales.
Skills
Inside Sales
Customer Service
Interpersonal Communications
Chinese Language
Company Benefits
Annual Leaves
Annual Leave entitlement according to period of service durations with company
Medical and Life Insurance
Medical, accident and life Insurance coverage included.
Flexible Working Enviroument
Casual dress code, multiple company internal activite and events and trainings provided within the organization
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
Brandt International
Brandt is a Business Transformation Consulting and Outsourcing company, focused on enabling clients to positively transform their customer service strategy and operational efficiency through improving the quality, performance and efficiency of the approach and people to deliver an improved customer experience.
Built on the company’s core expertise, Brandt helps organizations achieve enhanced customer satisfaction and loyalty through transforming the approach, performance, quality and efficiency of the organization and its people.
In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.
Brandt works with organizations to integrate strategies across their business functions to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy.