Job Description

• Working Location : CP Tower, Petaling Jaya 
• Working hours :
• 9:00am – 6:00 pm (Monday to Friday)
• 10am – 4pm (ALT Saturday),Sun and PH closed
• Salary range: Up to RM 2300 and above + Attendance Allowance of RM200 + Commission Range from RM500 & above
• Language allowance provided (only for Mandarin speaker)

Job Description:

Sales and Lead Generation:

1. Make outbound calls to prospective customers to promote various insurance products.
2. Identify customer needs and recommend suitable insurance plans.
3. Follow up on leads provided by the company and convert them into sales.

Customer Relationship Management:

1. Establish and maintain strong relationships with clients through professional communication.
2. Address customer queries and concerns effectively, providing accurate information about insurance policies.

Target Achievement:

1. Meet or exceed individual and team sales targets and KPIs.
2. Ensure high conversion rates from leads to sales.

Compliance and Documentation:

1. Adhere to all regulatory requirements and company policies during customer interactions.
2. Accurately record and update customer information in the CRM system.
3. Ensure timely submission of sales reports and documentation.

Continuous Learning and Development:

1. Attend regular training sessions to stay updated on insurance products, market trends, and sales techniques.
2. Adapt to feedback and improve performance to meet business objectives.

Job Requirements

1. Must hold a Diploma or Degree in relevant fields.
2. At least 1-2 years of customer service experience in a contact center setting is required.
3. Minimum of 1 year experience in the Financial Services sector (e.g., Banking or Insurance).
4. Strong verbal and written communication skills in English are essential.
5. Knowledge of Mandarin is a plus.
6. Demonstrated strong interpersonal abilities and customer rapport-building skills.
7. Capable of thriving in a high-paced environment and managing heavy call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and familiarity with CRM systems.
9. Understanding of digital banking products and services.

Skills