Job Description

Love fashion and helping people feel confident? Come join a small creative e-commerce team by working with us at Brenda Kuoh Studio. We sell curated wardrobe pieces online and run our retail store that let customers try our style in person. Our focus is thoughtful styling, clear customer care, and neat presentation that makes shopping simple and welcoming.

As a Retail Assistant you will help build a consistent shopping experience across online orders and in-person events. You will set up displays, support order packing, and give friendly service that encourages repeat customers. This role helps us scale how customers discover and enjoy our pieces while keeping daily operations smooth.

Your Growth & Impact

• Expand your styling portfolio by working directly on wardrobe edits and shop displays for a growing e-commerce label.
• Improve operational skills by managing stock, handling orders, and using basic POS and inventory tools.
• Build customer-facing experience that strengthens your retail and communication profile for future roles in fashion or retail management.
• Connect with a small team and local customers to grow your network in Malaysia's creative retail scene.

Job Requirements

Responsibilities

Store & Customer Experience

• Greet customers, answer product questions, and provide simple wardrobe suggestions in a friendly, patient way.
• Process sales at the POS, handle cash and card transactions accurately, and issue receipts.
• Manage try-ons and maintain fitting room order, ensuring garments are returned neatly and labeled.
• Support pop-up events by helping with setup, customer flow, and post-event tidying.

Stock & Order Management

• Receive deliveries, check items against packing lists, and update stock records promptly.
• Pick and pack online orders with care, following packaging guidelines to protect garments during shipping.
• Perform regular shelf and backstock counts to flag low stock and discrepancies to the manager.
• Label, tag, and store items so inventory is easy to find and process.

Visual Merchandising & Styling

• Arrange window and in-store displays to reflect seasonal themes and current promotions.
• Assist with simple styling for photo shoots or social content, following brand direction.
• Keep the sales area tidy and visually appealing, ensuring garments are presented neatly.
• Suggest small visual improvements that help highlight new arrivals and best sellers.

Requirements

Qualifications & Experience

• Secondary school certificate or equivalent is preferred but not required.
• 0 years experience is acceptable; internships or volunteer retail experience are a plus.
• Available to work flexible hours, including weekends or evenings for pop-ups and peak periods.
• Able to perform light physical tasks such as lifting boxes and standing for shifts.

Hard Skills & Knowledge

• Customer Service: calm, responsive, and polite when helping shoppers and handling returns.
• Stock Management: basic inventory checks, labelling, and simple record keeping.
• Wardrobe Styling: a good eye for fit and simple outfit pairing for in-person assistance.
• Cleanliness: keep displays, fitting rooms, and backstock organized and hygienic.

Soft Skills & Qualities

• Communicator: clear and friendly when speaking with customers and team members.
• Detail-oriented: notices small issues in product presentation or order packing.
• Team player: willing to help across tasks and take direction from the store lead.
• Reliable and punctual, with a positive attitude toward store routines and customers.

Skills