Job Description

• Welcome customers and provide friendly, personalised styling assistance.
• Recommend suitable pieces, complete looks and complementary products.
• Prepare fitting rooms and manage customer appointments.
• Process sales and customer details accurately through POS System.
• Handle payments according to company procedures.
• Check, pack and present purchases according to Brenda Kuoh standards.
• Complete opening and closing procedures.
• Check and update stock whenever items enter or leave the studio.
• Report stock discrepancies, damaged items and customer requests to Operations.
• Maintain the cleanliness, organisation and visual presentation of the studio.
• Handle routine customer concerns professionally and escalate all complaints.
• Submit daily sales, stock and operational reports through communication groups.

Job Requirements

• Previous experience in fashion retail, luxury retail, customer service or hospitality is preferred.
• Strong interest in fashion and personal styling.
• Warm, friendly and confident communication skills.
• Comfortable approaching and assisting customers.
• Able to recommend products and upsell naturally.
• Responsible and able to work independently.
• Honest and trustworthy when handling products, payments and customer information.
• Detail-oriented, particularly with stock and sales records.
• Comfortable using an iPad, Shopify, WhatsApp and internal communication tools.
• Able to communicate clearly in English.
• Additional spoken languages are an advantage.
• Willing to work according to a retail roster, including weekends and public holidays.
• Punctual and dependable.
• Able to maintain a polished and professional appearance.

Skills