Job Description

Front Desk Operations 

• Welcome customers with a warm smile and positive energy.
• Handle calls, messages, and appointment bookings.
• Keep the front area clean, calm, and comfy — because little details make a big difference.
• Send friendly appointment reminders and follow-up calls to ensure a smooth customer experience.
• Offer a cup of tea or a friendly chat — small gestures, big warmth.

Administrative Support 

• Help with data entry, filing, and simple paperwork.
• Process sales orders, invoices, and delivery documents accurately.
• Prepare letters, memos, and reports when needed.
• Keep our records organized and up to date — you know, everything neat and tidy.

Delivery & Parcel Management 

• Coordinate with couriers and track deliveries so everything arrives on time.
• Receive and check incoming parcels — making sure things are in good shape. 

Communication & Coordination 

• Be the friendly bridge between departments — helping info flow smoothly.
• Support team updates, reminders, and coordination for daily tasks.

Ad-Hoc Duties 

• Help organize company events and meetings — from setting up spaces to preparing materials.
• Jump in to assist with special tasks or projects when needed.

Job Requirements

• Pleasant, professional appearance with strong customer service skills.
• Basic administrative experience, including handling bookings and data entry.
• Proficient in Microsoft Office and comfortable with digital tools.
• Good communication skills in English and Mandarin.
• Able to multitask, stay organized, and work in a wellness-focused environment.

Skills