Job Description

What You’ll Do

• Act as the main point of contact for assigned clients, fostering trust and satisfaction.
• Understand client business models (D2C, B2B, services) to align marketing with growth outcomes.
• Lead weekly and monthly/quarterly review meetings with clients.
• Coordinate closely with strategists, media buyers, and creatives to meet campaign goals.
• Translate client needs into clear, actionable briefs for internal teams.
• Track timelines and deliverables, addressing risks to ensure smooth execution.
• Review and interpret performance reports, emphasizing key business KPIs.
• Identify opportunities for optimization, upselling, and long-term client renewal.

Job Requirements

Minimum Requirements (Must-Haves)

✅ 2–4 years of experience in account management, client servicing, or project management (agency or client-side).

✅ Proven experience managing multiple client accounts simultaneously.

✅ Strong communication and presentation skills—comfortable in client-facing meetings.

✅ Ability to connect marketing KPIs (leads, ROAS, CPL, revenue) to business goals.

✅ Proficiency in Google Sheets/Slides/Docs for reporting and client communication.

✅ Fluent in English (written & spoken).

✅ Strong organizational skills—able to prioritize, problem-solve, and stay detail-oriented under pressure.

✅ Must be based in Malaysia, with ability to attend occasional face-to-face meetings (internal & client).

Nice-to-Have (Bonus Skills)

• Familiarity with Shopify, Meta/Google Ads, or CRM tools.
• Exposure to lead generation campaigns for B2B or service-based businesses.
• Experience in growth-focused environments (agency, startup, or consulting).
• Comfortable engaging with C-level stakeholders.

Skills