Job Description

As a Travel Intern at Bucket List Travel, you will gain practical exposure across the complete travel business cycle, from product development and marketing to customer sales, tour operations and on-ground journey support.

Depending on the internship schedule and business needs, you may rotate among the following departments:

1. Product Planning

• Research destinations, attractions, hotels, transportation, flights and travel trends.
• Assist Travel Planners in developing itineraries, comparing supplier quotations and preparing product information.
• Help update tour dates, pricing details, product files, brochures and internal databases.
• Review competitors’ travel products and identify new travel ideas and market opportunities.
• Support the preparation of customised journeys, group tours, photography expeditions, incentive trips and other travel products.
  
  2. Marketing
• Assist in preparing travel content for social media, websites, advertisements and promotional campaigns.
• Support photo, video and short-form content production.
• Help organise campaign materials, product launches, travel fairs, community activities and Academy events.
• Monitor campaign enquiries and assist the team in reviewing content and campaign performance.
• Contribute creative ideas for promoting destinations and travel experiences.
  
  3. Customer Service and Sales
• Respond to customer enquiries professionally through WhatsApp, social media and other communication channels.
• Introduce suitable travel products based on customers’ interests, budget and travel requirements.
• Assist with quotations, follow-ups, booking confirmations and payment reminders.
• Update customer information, sales progress and booking records accurately.
• Learn how to convert enquiries into confirmed bookings while maintaining a positive customer experience.
  
  4. Travel Operations
• Assist with booking records, rooming lists, flight details, passenger information and travel documents.
• Support pre-departure preparation, including briefing materials, travel checklists and customer WhatsApp groups.
• Coordinate with internal departments, suppliers, tour leaders and customers to ensure information is complete and accurate.
• Help monitor payment deadlines, document submission and operational timelines.
• Support post-tour documentation, customer feedback and issue records.
  
  5. Tour Leader Department
• Assist with tour leader scheduling, briefing materials, assignment records and performance documentation.
• Learn the responsibilities, service standards and emergency procedures required of a Bucket List Tour Leader.
• Support pre-departure briefings and selected group activities.
• Suitable interns may be given opportunities to join local activities, events or selected journeys as support crew, subject to operational needs and performance.
• Assist with post-tour reports, customer reviews and journey improvement recommendations.

Throughout the internship, you will work on real travel projects, collaborate with different departments and learn how a travel product moves from an initial idea to marketing, sales, operations, departure and post-tour review.

You may also be assigned other relevant duties and projects according to business and operational requirements.

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作为 Bucket List Travel 的旅游实习生，您将有机会接触完整的旅游业务流程，从产品开发、市场推广、客服销售，到出团营运及旅程现场支持。

公司将根据实习安排及实际业务需要，让您参与或轮岗接触以下部门：

1. 产品策划部门

• 研究目的地、景点、酒店、交通、航班及旅游市场趋势。
• 协助旅游策划师设计行程、比较供应商报价及整理产品资料。
• 协助更新团期、价格资料、产品档案、宣传册及内部数据库。
• 研究市场上的旅游产品，并发掘新的产品创意和市场机会。
• 协助准备私人订制、团队旅游、摄影远征、奖励旅游及其他旅游产品。
  
  2. 市场营销部门
• 协助准备社交媒体、公司网站、广告及推广活动所需的旅游内容。
• 参与照片、影片及短视频内容的制作。
• 协助筹备营销素材、产品发布、旅游展、社群活动及 Academy 项目。
• 整理广告咨询，并协助团队追踪内容与推广活动的表现。
• 为目的地及旅游体验提出具有创意的推广想法。
  
  3. 客服销售部门
• 通过 WhatsApp、社交媒体及其他沟通渠道，专业地回复顾客咨询。
• 根据顾客的兴趣、预算及旅游需求，介绍合适的旅游产品。
• 协助准备报价、跟进顾客、确认预订及提醒付款。
• 准确更新顾客资料、销售进度及预订记录。
• 学习如何在维持良好顾客体验的同时，将咨询转化为正式预订。
  
  4. 旅游营运部门
• 协助处理预订记录、房间名单、航班资料、旅客资料及旅游文件。
• 协助准备出发前简报、旅游清单及顾客 WhatsApp 群组。
• 与公司内部部门、供应商、领队及顾客协调，确保所有资料完整准确。
• 协助追踪付款期限、文件提交及各项营运时间表。
• 协助整理出团后的文件、顾客反馈及问题记录。
  
  5. 领队部门
• 协助处理领队排班、Briefing资料、带团记录及表现文件。
• 学习 Bucket List 领队的工作责任、服务标准及紧急事故处理流程。
• 协助进行出发前说明会及指定团队活动。
• 表现合适的实习生，可根据营运需要获得参与本地活动、公司项目或指定旅程，并担任支援人员的机会。
• 协助整理出团报告、顾客评价及旅程改善建议。

实习期间，您将参与真实的旅游项目，与不同部门合作，并学习一个旅游产品如何从最初的构思，进入市场推广、销售成交、出团营运，最后完成旅程复盘。

公司也可能根据业务及营运需要，安排其他与岗位相关的工作及项目。

Job Requirements

• Currently pursuing or recently completed a Diploma or Degree in Tourism Management, Hospitality, Business Administration, Marketing, Event Management, Mass Communication or a related field.
• Applicants from other academic backgrounds are welcome if they have a genuine interest in travel, customer experience, content creation or business operations.
• Good written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.
• Responsible, organised and detail-oriented, especially when handling customer information, prices, travel documents and deadlines.
• Willing to learn across Product Planning, Marketing, Customer Service and Sales, Operations and Tour Leader departments.
• Comfortable communicating with customers, colleagues, suppliers and tour leaders in a professional manner.
• Able to use Microsoft Office or Google Workspace; knowledge of Canva, social media, photography or video editing is an added advantage.
• Able to work independently while collaborating effectively with different departments.
• Proactive, resourceful and willing to ask questions, accept feedback and solve problems.
• Able to adapt to a fast-paced working environment and changing operational priorities.
• Willing to assist with selected events, weekend activities or travel-related assignments when required and arranged in advance.
• No previous working experience is required. We value a positive attitude, initiative, reliability and willingness to learn.
• Must be able to commit to the internship duration required by the company or educational institution.
  
  
  正在修读或刚完成旅游管理、酒店管理、工商管理、市场营销、活动管理、大众传播或其他相关专业的文凭或学士课程。
• 其他专业的学生，只要对旅游、顾客体验、内容创作或企业营运有浓厚兴趣，也欢迎申请。
• 具备良好的英语及马来语书写与沟通能力；能够使用华语沟通者将获优先考虑。
• 做事负责任、有条理及注重细节，尤其能够谨慎处理顾客资料、价格、旅游文件及工作期限。
• 愿意跨部门学习，包括产品策划、市场营销、客服销售、旅游营运及领队部门。
• 能够以礼貌、清楚及专业的方式，与顾客、同事、供应商及领队沟通。
• 具备基本的 Microsoft Office 或 Google Workspace 操作能力；熟悉 Canva、社交媒体、摄影或影片剪辑者将获优先考虑。
• 能够独立完成获分配的任务，同时与不同部门保持良好合作。
• 主动、有应变能力，愿意提问、接受反馈并解决问题。
• 能够适应节奏较快的工作环境，以及根据营运需求调整工作优先次序。
• 在提前安排的情况下，愿意配合指定活动、周末项目或旅游相关任务。
• 无需具备正式工作经验；公司更重视积极的态度、主动性、可靠程度及学习意愿。
• 必须能够完成公司或教育机构规定的实习期限。

Skills