Job Description

• Contact customers for after-sales follow-up to ensure customer satisfaction. 
• Respond to customer inquiries, feedback, and complaints through Shopee and TikTok Shop chat. 
• Assist in handling daily customer service operations. 
• Maintain proper records of customer interactions and follow-up cases. 
• Escalate complex issues to the supervisor when necessary. 
• Support administrative tasks assigned by the team.

Job Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Business Administration, Office Administration, Communication, or related fields. 
• Good verbal and written communication skills in Bahasa Malaysia and/or English. 
• Friendly, patient, and customer-oriented personality. 
• Able to use Microsoft Office (Word, Excel). 
• Willing to learn and able to work independently as well as in a team. 

Skills