Job Description

• Manage the company’s official social media pages, including Facebook and Instagram.
• Plan, prepare and schedule social media posts according to the content schedule.
• Monitor and respond to customer inquiries received through official social media platforms.
• Handle customer inquiries via the company’s official phone and WhatsApp.
• Provide prompt, professional and friendly responses to customers.
• Follow up on customer inquiries and coordinate with the relevant team when necessary.
• Ensure all customer inquiries are properly attended to and followed up in a timely manner.
• Assist with day-to-day social media and customer communication activities.
• Manage multiple tasks simultaneously and prioritize work according to urgency.
• Maintain a professional image and communication style when representing the company online and through phone communication.

Job Requirements

• Good communication and interpersonal skills.
• Comfortable communicating with customers through social media, WhatsApp and phone.
• Able to multitask and manage multiple inquiries and tasks at the same time.
• Fast response, responsible and good at following up.
• Able to work independently and take initiative.
• Good attention to detail and able to prioritize tasks effectively.
• Basic knowledge of Facebook, Instagram and Meta Business Suite.
• Basic computer skills and familiarity with Microsoft Office / Google Workspace.
• Good command of English and Bahasa Malaysia; Mandarin is an added advantage.
• Previous experience in customer service, social media, digital marketing or administration is an advantage but not mandatory.
• Positive attitude, willing to learn and able to work in a fast-paced environment.

Skills