Job Description

• Online Sales & Customer Enquiries:
• Handle incoming enquiries from Shopee, Lazada, TikTok Shop, WhatsApp, and social media channels.
• Provide professional and prompt responses to customer queries, ensuring high satisfaction.
• Assist customers with product recommendations, order processing, and after-sales support.
• Follow up on potential leads to convert enquiries into sales.
• Customer Relationship Management (CRM):
• Build and maintain strong relationships with new and existing customers.
• Manage and update customer databases, ensuring accurate records of interactions.
• Send personalized follow-ups, promotions, and retention campaigns to increase customer loyalty.
• Gather feedback from customers and provide insights to improve service quality.
• Sales Performance & Reporting:
• Track and analyze enquiry conversion rates, response times, and customer engagement.
• Work closely with the marketing team to improve sales strategies and optimize online customer interactions.
• Provide regular reports on customer trends, sales performance, and common inquiries.

Job Requirements

• Diploma or Degree in Business, Marketing, Communications, or related fields.
• 1-2 years of experience in online sales, customer service, or e-commerce operations.
• Language required: Mandarin & English
• Fresh graduates are encouraged to apply.
• Required skills: Customer Relationship Management (CRM), Sales Strategy, E-commerce Platforms, Online Sales, Communication Skills 
• Proficiency in Shopee, Lazada, TikTok Shop, WhatsApp Business, and CRM software.
• Strong communication and problem-solving skills.
• Ability to multitask, stay organized, and respond quickly to customer enquiries.
• Customer-oriented mindset with a positive attitude.

Skills