Job Description

💬 Job Responsibilities

💻 Customer Engagement & Service

• Handle and respond to customer enquiries through multiple platforms (Facebook Business, WhatsApp, WeChat, etc.)
• Ensure all enquiries, issues, and complaints are resolved promptly according to company SOPs
• Maintain a response time of within 30 minutes and achieve at least 90% daily response rate
• Demonstrate professionalism, integrity, and confidentiality when managing customer information

📈 Sales & Conversion

• Meet individual sales KPIs and contribute to team sales targets
• Identify upselling and cross-selling opportunities across health products and promotions
• Maintain accurate records of customer interactions and order details
   

🗂 Reporting & Coordination

• Prepare daily enquiry and volume reports for management review
• Support marketing and sales campaigns by providing customer insights
• Collaborate with internal teams to improve service quality and customer satisfaction

Job Requirements

Requirement

• SPM qualification or above — Fresh graduates are welcome to apply
• Experience in customer service, online sales, or upselling is an added advantage (especially from aesthetic, beauty, healthcare, or e-commerce industries)
• Experience with WeChat Business, Online Sales, Direct Selling or MLM is a plus
• Proficient in Mandarin and English (spoken and written) — We are seeking candidates fluent in Mandarin to assist Mandarin-speaking clients
• Female candidates preferred
• Good communication, follow-up, and persuasive selling skills
• Able to handle customer complaints with patience and professionalism
• Self-disciplined, proactive, and sales-driven mindset
• Able to work on a shift-based schedule, including weekends or public holidays when required
  
  

Skills