Job Description

🧩 About the Role

MCM Group is a fast-growing healthcare company based in Malaysia, specializing in health products and wellness solutions. Guided by our mission of “User Health, Partner Health, Corporate Health,” we connect healthcare brands with communities through innovative marketing, e-commerce, and data-driven engagement.

As an Online Sales cum Customer Service Representative, you’ll be the first point of contact for our online customers across multiple digital platforms. This role combines sales performance with customer relationship management — ensuring every enquiry is handled promptly, professionally, and converted into a meaningful transaction. You’ll work in a dynamic, fast-paced environment that values responsiveness, empathy, and accountability.

💬 Job Responsibilities

💻 Customer Engagement & Service

• Handle and respond to customer enquiries through multiple platforms (Meta, WhatsApp, WeChat, etc.)
• Ensure all enquiries, issues, and complaints are resolved promptly according to company SOPs 
• Maintain a response time of within 30 minutes and achieve at least 90% daily response rate
• Demonstrate professionalism, integrity, and confidentiality when managing customer information

📈 Sales & Conversion

• Meet individual sales KPIs and contribute to team sales targets
• Identify upselling and cross-selling opportunities across health products and promotions
• Maintain accurate records of customer interactions and order details

🗂 Reporting & Coordination

• Prepare daily enquiry and volume reports for management review
• Support marketing and sales campaigns by providing customer insights
• Collaborate with internal teams to improve service quality and customer satisfaction

Job Requirements

✅ Job Requirements

• SPM qualification or above — Fresh graduates are welcome to apply
• Experience in customer service, online sales, or upselling is an added advantage (especially from aesthetic, beauty, healthcare, or e-commerce industries)
• Experience with WeChat Business, Online Sales, Direct Selling or MLM is a plus
• Proficient in Mandarin and English (spoken and written) — We are seeking candidates fluent in Mandarin to assist Mandarin-speaking clients
• Female candidates preferred
• Good communication, follow-up, and persuasive selling skills
• Able to handle customer complaints with patience and professionalism
• Self-disciplined, proactive, and sales-driven mindset
• Able to work on a shift-based schedule, including weekends or public holidays when required
   

🌟 Why Join MCM Group?

At MCM Group, we believe in creating a workplace where growth, stability, and well-being go hand-in-hand. Here’s what you can expect:

✨ Competitive salary with performance-based incentives & Commission
✨ Yearly bonus & structured increments
✨ 13% EPF contribution
✨ Medical, dental, and vision allowance
✨ Free parking & safe, modern workplace
✨ Career growth within the sales, customer experience, or marketing division
✨ Supportive, non-toxic culture that values continuous improvement and teamwork

Skills