Job Description

1. Provide technical support to customers utilizing SOLIDWORKS, addressing software issues and resolving technical queries efficiently.
2. Collaborate with the sales team in pre-sales activities by delivering product demonstrations, technical presentations, and proof-of-concept projects.
3. Assist customers in post-sales activities by implementing and integrating SOLIDWORKS software into their existing workflows, ensuring a seamless transition and optimal efficiency.
4. Conduct training sessions for customers to enhance their proficiency with SOLIDWORKS software, covering best practices and advanced features.
5. Create detailed documentation, including user guides, technical manuals, and support reports, to assist customers and internal teams.
6. Engage with clients to understand their business needs, conduct in-depth analysis, and provide tailored solutions using SOLIDWORKS and related services.
7. Lead and manage projects from inception to completion, ensuring timely delivery and adherence to client requirements.
8. Stay informed about industry trends, emerging technologies, and competitive products, incorporating them into our solutions and services.
9. Contribute to the continuous improvement of processes and workflows related to SOLIDWORKS implementation and support.
10. Other adhoc assignment that assign by the Company.

Job Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, or a related field (preferred).
• Proven experience with SOLIDWORKS or other CAD software.
• Strong technical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new challenges.
• Fresh Graduates are welcome to apply
• Experience/knowledge in Project Management, Data Management, Computer-Aided Manufacturing (CAM) or Simulation is an added advantage

Skills