Retail Assistant

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This job is about helping cat owners find the best products while keeping the store tidy and stocked. You might like this job because you get to interact with animals and people, all while ensuring customers and their pets are happy!

RM 2100 - RM 2400

ISKANDAR PUTERI, Johor

Job Description

RETAIL ASSISTANT CUM CUSTOMER SERVICE

  • Provide personalised assistance to help customers find products and services suitable for their cats, educate customers on product benefits and usage
  • Maintain an organised, clean and visually appealing retail space
  • Stock shelves, monitor inventory level and communicate restocking needs
  • Operate the POS, process payments accurately and reconcile daily takings at the end of each shift
  • Maintain accurate inventory records, daily stock counts and pricing
  • Respond to customer enquiries promptly
  • Handle bookings for boarding and grooming jobs, send media updates and reports to cat owners
  • Maintain a clean customer database 
  • Resolve customer complaints

Job Requirements

  • At least 1 year of customer-facing experience
  • Experience handling messaging channel (whatsapp, Instagram DMs)
  • Familiar with POS systems and able to reconcile cash, card and e-wallet payments at end of day
  • Excellent verbal and written English and BM required
  • Calm under pressure when dealing with anxious cat owners
  • Passionate about cats with enough cat care knowledge to answer questions confidently

Skills

Diplomacy
Speech Fluency
Extroverted

Additional Info

Company Activity

Last active - few hours ago

Career Level

Entry Level

Job Specialisation


Company Profile

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Camp Kitty