Job Description

• Oversee customer support, expectations, and relationships while identifying new business opportunities;
• Create monthly/quarterly reports for analysis and presentation to clients;
• Coordinate IMACD (Install, Move, Add, Change and Dispose) requests with relevant parties and update master listing;
• Regularly maintain and update machines in the field with installed tools;
• Manage and replenish consumables at client locations;
• Proactively log in service request to Call Center for service maintenance;
• Follow up with the Call Center on pending service requests and provide updates to the clients on a daily or weekly basis.

Job Requirements

• Degree or Diploma in Computer Science/Information Technology or related field;
• Minimum of 1 year of relevant work experience in Service Delivery or Customer Support;
• Self-motivated and proactive individual who is a fast learner, capable of working remotely and handling pressure effectively;
• Strong interpersonal and English communication skills, additional languages are a bonus;
• Skilled in data analysis and delivering information effectively to customers;
• Possess own transportation for travel requirements;
• Proficient in MS Excel, PowerPoint, and Word applications.

Skills