Job Description

Retail Operations Supervisor (FMCG) – Cover Central Region + South Region

📍 Location: Klang Valley Based (Cover Central + South Region)

Job Responsibilities

• Lead and supervise a team of 10 Merchandisers across the Central & South Region.
• Ensure the team achieves monthly sales targets and operational KPIs.
• Monitor daily attendance, outlet coverage and team performance.
• Conduct regular outlet visits to ensure merchandising standards and compliance with outlet requirements.
• Build strong working relationships with outlet PICs and resolve operational issues promptly.
• Coach, guide and motivate team members to improve productivity and performance.
• Identify performance gaps and implement action plans to achieve better results.
• Prepare accurate daily, weekly and monthly reports.
• Ensure company policies, safety requirements and operational procedures are followed at all times.

Remuneration & Benefits

• Earn up to RM5,500 per month (Inclusive of Fixed Salary, Fixed Allowances & Performance KPI Incentive)
• Petrol, Toll & Parking Claims
• EPF, SOCSO & EIS Contributions
• Group Personal Accident & Hospitalisation Insurance
• Annual Leave & Medical Leave
• Ongoing Training & Career Development
• Opportunity for Career Progression to Senior Supervisor if got good track record
• Opportunity to work with leading FMCG brands across Malaysia

Job Requirements

• Malaysian Citizen.
• Minimum SPM qualification.
• At least 2–3 years of experience supervising Merchandisers, Promoters or Field Sales teams in the FMCG or Retail industry.
• Strong leadership, communication and problem-solving skills.
• Able to work independently in a fast-paced, target-driven environment.
• Proficient in Microsoft Excel and comfortable using digital reporting systems.
• Possess a valid driving licence and own transport.
• Willing to travel extensively within the Central + South Region.
• Able to work Monday to Saturday (Sunday Off).

Skills