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This job is about helping customers with their orders and shipping. You might like this job because you enjoy solving problems and working with a team to make sure everything runs smoothly for the customers.
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Job Description
Job Purpose and Impact
The Customer Operations Speciliast will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- One year experience working within an operations team, in a fast-faced environment.
Job Requirements
Company Benefits
Work/life well-being
To help you strive greater work-life balance, you have time-off options to relax and recharge, and resources to help you get the support needed.
Financial support
We provide insurance coverage to help you financially prepare for life’s more serious situations.
Psychological support
Mental health is just as important as physical health. Our resources provide the support you need, when you need it.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
