Job Description

Job Responsibilities:

1. Develop and implement strategies to improve customer experience for both buyers and sellers on the platform.
2. Collect and analyze feedback from B2B sellers and B2C buyers to identify areas for product and feature improvement.
3. Execute targeted marketing campaigns (email marketing, push notifications, promotions) to drive user growth and engagement.
4. Conduct competitor analysis to stay updated on industry trends and identify innovative opportunities.
5. Track and evaluate promotional campaign performance, and optimize strategies based on data insights.
6. Provide high-quality customer support by resolving inquiries and maintaining customer satisfaction.
7. Use data analytics to identify product issues, optimize key product metrics, and improve product performance.
8. Develop strategies to increase customer lifetime value through refined operations and product usage expansion.
   
   

Job Requirements

1. Bachelor’s degree or above in a related field
2. 2–5 years of experience in product operations or a related role
3. Ability to manage product operations independently with strong understanding of operational workflows
4. Familiarity with ASO, SEO, SEM, and other digital marketing techniques
5. Proven track record in user growth initiatives
6. Proficiency in Mandarin is an added advantage

Skills