Roles and Responsibilities:

1. Operational Management:
• Oversee daily operations of facilities to ensure that they meet the client & organization's standards and operational goals.
• Develop and implement maintenance schedules and procedures to ensure the operational efficiency of all facilities.
2. Budgeting and Financial Management:
• Develop and manage the budget for facilities management, including maintenance, utilities, and other operational costs.
• Monitor and analyze expenditures to identify cost-saving opportunities.
3. Contract Management:
• Negotiate and manage contracts with service providers, vendors, and suppliers to ensure quality and compliance.
• Ensure that all services received meet the specified requirements outlined in the contracts.
4. Health, Safety, and Compliance:
• Ensure that all facilities comply with health and safety regulations and industry standards.
• Conduct risk assessments and implement health and safety protocols to protect staff, visitors, and assets.
• Conduct regular safety inspections and audits, and implement improvements as needed.
5. Staff Management:
• Supervise and train facilities management staff, including maintenance technicians, custodial staff, and administrative personnel.
• Foster a positive work environment and encourage professional development.
6. Sustainability Initiatives:
• Develop and implement sustainability programs aimed at reducing the environmental impact of facilities.
• Promote energy efficiency, waste reduction, and resource conservation efforts.

1. Customer Service:
• Act as a point of contact for client or employee concerns regarding the facilities and services.
• Address and resolve complaints or issues in a timely and professional manner.
2. Project Management:
• Lead and coordinate facility improvement projects, renovations, and relocations.
• Manage timelines, budgets, and resources for facility-related projects.
3. Reporting and Analysis:
• Prepare reports on facility operations, maintenance activities, budget status, HSE and other relevant metrics.
• Utilize data analysis to identify trends and inform decision-making processes.
4. Technology Integration:
• Implement and manage facility management technology systems (e.g., Computerized Maintenance Management Systems – CMMS CBRE Si7 & Vantage) to enhance operational efficiencies.
• Stay updated on the latest technology trends related to facilities management.

Qualifications:

• Education: Diploma, Bachelor’s degree in engineering or science and technologies, or a related field.
• Experience:
• Minimum of 5 years of experience in facilities management, preferably within an IFM environment.
• Experience managing budgets, contracts, clients and vendor relationships.

Skills:

• Technical Skills:
• Strong understanding of building systems, maintenance protocols, and safety regulations.
• Proficiency in facilities management software and Microsoft Office Suite.
• Leadership & Communication:
• Excellent interpersonal and communication skills, capable of working with various stakeholders.
• Strong leadership and team management skills.
• Problem-Solving Skills:
• Ability to analyze problems, identify solutions, and make sound decisions under pressure.
• Project Management:
• Strong organizational skills with the ability to manage multiple projects and deadlines.