Business Unit & Commercial Support

• Proactively understand, anticipate, and meet Business Unit needs.
• Drive commercial performance through strong contract knowledge, cost control, and effective use of preferred suppliers.
• Lead regular meetings with Contract Managers and Contract Support aligned to business cadence.
• Promote and utilise PowerBI reporting to monitor and manage key KPIs (profitability, billing, GRNI, open POs, supplier usage, exceptions).
• Identify risks, performance gaps, and improvement opportunities; implement practical solutions.
• Support Business Unit Reviews and ensure policies and processes are clearly communicated and embedded.

People Leadership

• Provide leadership, coaching, and hands-on support to the BU Contract Support team, with regular onsite presence.
• Lead Contract Support meetings and ensure effective communication of updates and expectations.
• Support recruitment, onboarding, induction, and training of new team members.
• Set clear performance expectations, development plans, and conduct appraisals.
• Motivate and engage the team to deliver high-quality outcomes.
• Act as cover for short-term absences and resolve queries efficiently.
• Share best practice and act as a positive culture carrier.

Financial Management

• Oversee billing applications, margin calculations, invoicing, and submission to clients.
• Support Business Unit and project billing, tracking, and month-end close activities.
• Manage key financial metrics ahead of month end, including profitability, aged purchase orders, and reconciliations.
• Control Business Unit overheads, purchase orders, and supplier invoicing.
• Review weekly KPI reports, provide commentary, and lead improvement actions.
• Ensure financial accuracy, integrity, and adherence to deadlines.

Quality, Systems & Compliance

• Maintain strong knowledge of contract scope and daily operations.
• Ensure subcontractor POs are compliant and aligned with policy requirements.
• Maximise preferred supplier usage and better buying practices.
• Act as CAFM super/key user; support PPM, reactive work, and reporting.
• Ensure CBRE systems (CAFM, Web Quote, eLogbooks, QHSE) are consistently used and up to date.
• Support mobilisation of new contracts and continuous improvement initiatives.

Relationships & Governance

• Build strong relationships with internal stakeholders, clients, and external partners.
• Communicate clearly and credibly in a matrix environment.
• Ensure consistent compliance with company policies, procedures, and controls.