EOI: Expression of interest advertisement for potential future hiring. Only shortlisted applicant will be notified.

WORK LOCATION: PENANG, MALAYSIA

Company Overview

CBRE Group, Inc. is a Fortune 500 and S&P 500 company and is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). CBRE serves clients in more than 100 countries through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development).

This role sits within our Local facilities management business where we serve many single-asset and localized portfolio clients. We deliver locally led solutions powered by operational and service excellence, deep expertise in the self-delivery of technical and hard services, and the highest standards of client care.

The AGM is responsible for the management, development and growth of an agreed portfolio of CBRE accounts, ensuring financial and operational commitments are met and exceeded. This includes P&L oversight, QHSE, regulatory compliance, people and talent management, operations management, and business development. The AGM is responsible for recruiting, coaching and mentoring Contract Managers within their portfolio.

Essential Duties and Responsibilities

Leadership & Management:

· Provide leadership, coaching and guidance to direct reports across a portfolio of customer contracts.

· Ensure optimum resource levels exist across contracts, balancing cost control with the delivery of service excellence and employee satisfaction. Ensure structures support peaks and troughs in workload.

· Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company’s RISE values and behaviours.

· Share best practice, innovation and expertise across the portfolio and with country and regional peers

· Own the recruitment and selection, process for Contract Managers, ensuring a thorough onboarding process and ensure best practice across team hires.

· Foster a learning environment, with development and succession plans across all contracts.

· Ensure training needs are delivered, employees are fully competent to undertake their roles and can reach their full potential.

· Foster high employee engagement through recognition & reward of team members and celebrating success.

Operations Excellence:

· Ensure appropriate contract review, audit and governance regimes exist to meet regulatory, policy and contractual commitments to deliver the highest standards of service to customers, this includes informal and formal meetings (monthly, quarterly, annual) and measurement of client satisfaction

· Promote a ‘safety first’ culture, driving proactive QHSE management and innovation.

· Ensure all required elements and resourcing of the Local Operating Model are in place across the portfolio, with accountability for successful implementation of the “Non-Negotiables”.

· Attend customer sites regularly and deputise for the Contract Manager when necessary.

· Develop and maintain excellent customer relationships, with stakeholders of varying levels.

· Lead the mobilisation of new contracts as they arise, ensuring a smooth Sales to operations handover.

Growth & Retention

· Identify and execute opportunities for the strategic development of customer contracts within portfolio, including the pursuit of organic growth through scope enhancement, extra works and projects.

· Support the sales process through solution development, participation in presentations, hosting visits, and due diligence processes, as necessary.

· Build strong networks internally and externally to support the development of the Business Unit, attraction of talent, engagement of vendors, and the promotion of CBRE in the marketplace.

· Ensure all contracts within portfolio have retention plans in place, with support from senior leaders.

Financial & Commercial:

· Full responsibility for portfolio P&L including the development of financial plans for revenue and profit, management of UBR, debt, cost control, and growth, ensuring that targets are met or exceeded.

· Ensure business policies and processes are effectively communicated and implemented across contracts.

· Drive effective commercial and financial governance through accurate reporting, and appropriate checks and balances.

· Ensure there is a thorough understanding of customer contracts and agreements, and review purchase orders to ensure financial, contractual, and commercial accuracies.

· Support direct reports with supply chain management, including supplier performance reviews, supplier negotiations and re-bidding, and the identification of new vendors where required.

· Lead sustainable growth of current portfolio – maximizing extra works and project opportunities on existing contracts.

Qualifications and Experience

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Skills and Characteristics

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, colour, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.