Helpdesk Admin
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This job is a Helpdesk Admin in Kuala Lumpur. You might like this job because you’ll support customers, solve problems, and help improve team processes while working collaboratively in a fast-paced environment!
Undisclosed
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia, Kuala Lumpur
Job Description
Job ID
242898
Posted
15-Oct-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
About the Role:
As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You’ll Do:
• Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
• Maintain accurate records of interactions with customers and recurring problems.
• Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.
• Promote, develop, and maintain strong relationships between departments and with customers.
• Coach and mentor helpdesk team members.
• Identify training needs to ensure the staff is educated to achieve business needs.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You’ll Need:
• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Advanced organizational skills with an inquisitive mindset.
• Ability to evaluate and communicate unusual and complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
Job Requirements
Company Benefits
Medical
Medical, Prescription, Dental and Vision coverage through national carriers.
Voluntary
Includes Accidental Injury, Critical Illness, Hospital Indemnity, Basic Legal and Identity Theft Protection
Paid Leave
Paid Time Off accrues for 15 to 30 days each year for sick, vacation and personal time off, with rollover, based on years of service.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience