Workplace Experience Lead (PJ, Selangor & Hospitality background)
AI-generated summary
beta
This job is a Workplace Experience Lead in Petaling Jaya, Selangor, Malaysia. You'll provide top-notch customer service to building occupants and visitors. You might like this job because you'll be the go-to person for creating a positive workplace atmosphere and managing various services.
Undisclosed
Petaling Jaya - Selangor - Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
Job ID
187081
Posted
30-Sep-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Petaling Jaya - Selangor - Malaysia
About the Role:
As a CBRE Workplace Experience Lead, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
- Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
- Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
- Coordinate with vendors who supply services or goods to the workplace.
- Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
- Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
- Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
- Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
- Strong organizational skills with an inquisitive mindset.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Communication skills to exchange straightforward information.
- Ability to follow basic work routines and standards in the application of work.
- High School Diploma or GED with up to 2 years of job-related experience.
Job Requirements
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
