AI-generated summary
beta
This job is for a Customer Service Head managing outlets. You'd lead the team, set service standards, and liaise between customers and managers. You might like this job because it allows you to shape exceptional customer experiences in a dynamic environment!
Undisclosed
Malaysia, Kuala Lumpur
Full-Time
few days ago
Job Description
Responsibilities: To setup, lead and oversee the outlets Private Customer Channel; to develop, implement and monitor service standards, policies and procedures; to act as the key liaison between customers, outlet managers, and the central team for service related matters.
- Diploma/Bachelors degree in Business Administration, Marketing, Communication or equivalent.
- Minimum 3-5 years in customer service / sales management preferably in retail or F&B. Salary RM3K and above depending on the qualification and experience.
- Experience in handling multi-branch or chain store customer service operations is an advantage.
- Strong leadership and problem-solving skills.
- Customer-oriented with excellent interpersonal skills.
- Able to handle pressure and resolve conflicts calmly.
Job Requirements
Company Benefits
Medical Allowance:
Employees receive a medical budget to cover healthcare expenses.
Career Advancement Opportunities
CCK provides training and development programs to support employee growth and career progression.
Annual Staff Dinner
The company organizes yearly dinners to appreciate and recognize employee contributions. Job Search | Jawatan Kosong dari Indeed
Free Lunch
Some positions offer complimentary lunch during workdays.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, General Sales, Telesales / Telemarketing
Company Profile
