General Overview

Functional Area:  Quality (QUA)
Career Stream:  Operations Quality (OPQ)
Role:  Senior Technician (STE)
Job Title:  Senior Technician, Quality 
Job Code:  STE-QUA-OPQ      
Job Level:  Band 05    
Direct/Indirect Indicator:  Direct

Summary

Extensively assists and supports  the Quality Engineers by providing production expertise to resolve Quality issues within the production operation. Monitors process, component and product quality problems, escalates to supervisor as required, and helps support the investigation. May provide functional guidance or demonstrate work methods to new employees

Detailed Description

Performs tasks such as, but not limited to, the following:

• Conducts and reports in process and product first layer assessment.
• Performs activities identified related to the Key process and product characteristics, gives feedback for improvements.
• Supports and verifies the identification and processing of internal non-conforming materials for proper disposition.
• Ensures that the implemented changes and corrective action to rectify non-conformance issues are respected in the manufacturing line.
• Actively participating in root cause analysis and solving problems.
• Performs First Article Assessment activities.
• Supports internal, industry and customer audits as required.
• Supports continuous improvement initiatives to enhance quality processes.
• Supports and performs the RMA qual activities.

Knowledge/Skills/Competencies

• Ability to exercise good judgment in providing quality and functional guidance and ability to demonstrate work methods to new employee.
• Ability to effectively communicate with internal customers.
• Strong knowledge and understanding of quality and manufacturing standards.
• Strong knowledge of computer applications and the ability to perform tasks using Microsoft Word, Excel.
• Strong knowledge and understanding of shop floor control and quality management documentation systems such as Spectrum Pro, EtQ.
• Skills for evaluating, gathering data, diagnosing and solving problems encountered in the manufacturing.
• Apply knowledge and understanding in quality improvements techniques
• Well organized    

Physical Demands

• Nothing specified.

Typical Experience

• 4 to 6 years in a similar role or industry.

Typical Education

• None specified

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.