General Overview

Functional Area:  ENG - Engineering        
Career Stream:  OPE - Operations Engineering        
Role:  Technical Support 3        
SAP Short Name:  TS3        
Job Title:  Operations Engineering Support 3        
Job Code:  TS3-ENG-OPS        
Job Level:  Band 06   
Direct/Indirect Indicator:  Direct

Summary

Incumbents have substantial latitude in determining the best methods and procedures to follow to complete assignments. Tasks are broad and complex in nature where considerable independent judgment and discretion are required. Strong initiative is required in resolving problems and making recommendations. Decisions/actions may have an impact on the department's/divisions goals. May also be the entry level for the professional career path. Assignments are received in the form of results expected. Possesses broad knowledge of operations and policies. May provide functional guidance to others performing similar work and/or provide project or task leadership. May be considered the expert in areas assigned. Builds strong internal and external relationships that require exchanging information and providing explanations in a problem solving capacity. Interfaces regularly with persons of higher positions.

Detailed Description

Performs tasks such as, but not limited to, the following:

• With limited direction from electrical and mechanical engineers, performs complex testing, debug, failure analysis, circuit modification and design verification of new and prototype products.
• Working with product specifications, schematics and mechanical drawings; assembles, tests, debugs, repairs and/or modifies new product prototypes.
• Functions as the focal point for all product data related technical issues.
• Interacts with customers to resolve problems and increase the quality and yield of the product data release process.
• Interface with procurement and manufacturing assembly test and build.
• Performs testing and analysis on moderately sophisticated assemblies or products to ensure they conform to their specifications.
• Responsible for timely and accurate test data, report generation, customer interfacing and problem review with design team.
• May also support the Manufacturing Systems Engineering in the design and implementation of manufacturing systems layouts to respond to fluctuations in customer demands.
• Provides leadership or senior level technical expertise for PM and DM maintenance teams.
• May also work at a specialized trade function ex Tool and Die Maker/Electrician etc.

Knowledge/Skills/Competencies

• Engineering Foundation Competencies
• In-depth knowledge of mechanical assembly and fabrication procedures.
• In-depth knowledge of electronic circuitry and testing and debugging procedures.
• Strong knowledge of CAD and SMT machine programming and ability to use applications specific to this position (such as C++).
• Good project management skills.
• Computer literacy, MS Office Suite.
• Excellent problem identification and troubleshooting skills.
• Ability to read and interpret product specifications, schematics and mechanical drawings.
• Ability to use hand and power tools required for test assembly.
• Ability to effectively communicate with a variety of internal customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production levels within tight time deadlines.

Physical Demands

• Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
• Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials.
• Duties may require periodic heavy manual effort including lifting objects over 20 pounds.

Typical Experience

• Four to six years of relevant experience

Typical Education

• Two or three year community college diploma in a related field, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.