General Overview

Functional Area:  Information Technology (ITM)
Career Stream:  IT Infrastructure (INFR)
Role:  Specialist (SPE)
Job Title: Specialist, IT Infrastructure    
Job Code:  SPE-ITM-INFR
Job Level:  Level 08    
Direct/Indirect Indicator:  Indirect

Summary

• The primary responsibility of the Cloud Infrastructure Specialist will be to build, Administer, and manage Celestica’s footprints in the Cloud.  
• Duties may include script/automating, maintaining, upgrading, testing, and continuously improving Cloud Infrastructure and Cloud Infrastructure as Code across Celestica’s cloud footprints.  This could include Virtual Workstations/ Virtual desktop images, Server images, Networks, and other Cloud Services Deployed via code (i.e., terraform, ansible, python, etc.).  
• This role will focus on deploying and optimizing services into Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP), ensuring ongoing reliability, performance, and security.
• This role will also have exposure to ensure the operating stability of those cloud solutions and may include elements of Browser Strategy, responding to incidents & problems, deployment of new technologies, as well as design, installation, and configuration.

Detailed Description

• Scripting for automated builds of Server, Virtual Desktop and workstation Images/environments. (Operating Systems, OS Hardening, Applications and Security Tools)
• Creation and regression testing of Server, Virtual Desktop and Workstation Images hosted in the Cloud
• Working with Local Support and Global Endpoint Management to maintain and troubleshoot build/deployment code/images, including automated patch management (deployment, reporting, troubleshooting).
• Work closely with Regional IT and project teams to gather requirements, review architecture and perform testing, debugging or software troubleshooting on managed Windows images and environment. 
• Deployment, management and support for Virtual Desktop environments (such as Amazon Workspaces, Citrix, Microsoft Remote Desktop Services and Azure Virtual Desktop).
• MFA Integration Support
• Participate in creating and maintaining operating procedures, metrics reports and cost Governance.
• Explore opportunities for continuous improvement to improve operational quality and efficiency. (ie. Automation of tasks by packaging or scripting.)

Knowledge/Skills/Competencies

• Basic understanding of Cloud Computing concepts such as VPCs, Directory Services, Identity and Access management, networking (subnets, natting, etc).
• Good knowledge of scripting tools (examples include. Powershell, Python, BASH, Ansible, Terraform, etc.)
• Familiarity with Cloud Deployment Concepts such as the use of CI/CD Pipelines, service principals
• Previous Operational experience in Microsoft Azure, Amazon Web Services, Google Cloud
• Previous experience with endpoint management concepts (such as deployment, imaging, packaging, patching, testing, support, etc.) would be a plus
• Very Good knowledge of Windows Active Directory and the Windows Operating system 
• Good knowledge of Linux Operating Systems (AIX would be a plus)
• Previous experience with Virtual Desktops Management would be considered a plus (Citrix, AWS Workspaces, MS Virtual Desktop)
• Previous Experience and Understanding of ITIL practices and framework would be a plus.
• Ability to manage workload effectively and efficiently and establish priorities.
• Strong organizational skills and ability to prioritize, escalate, and communicate issues.
• Ability to work independently with minimal guidance with attention to detail and follow-up.
• Excellent oral and written communication skills
• Strong customer service orientation

Physical Demands

Typical Experience

• 6 years of related experience in similar job roles

Typical Education

• Bachelor's Degree in Information Technology, Computer science, etc. or College Degree in Information Technology in related program

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.