General Overview

Functional Area:  OPS - Operations
Career Stream:  CPM - Customer Program Management
Role:  Manager 2
SAP Short Name:  MG2
Job Title:  Customer Program Manager 2
Job Code:  MG2-OPS-CPM
Job Level:  Band 10
Direct/Indirect Indicator:  Indirect

Knowledge/Skills/Competencies

Roles & Responsibilities:
•    Responsible for meeting and delivering all commercial aspects of the account and, with the support of a multifunctional Customer Focus Team (CFT), coordinating the delivery of products and services aligned to the expectation of the client.
•    Focus is on benefit realization, adherence to contract agreements, and managing scope creeps to maintain expected/quoted financial performance while minimising risks and maximising opportunities.
•    Be the focal point of communication with customers for the in-charge project
•    Coordinate engineering, purchasing, planning and production activities to meet customers’ requests.
•    Monitor all phases of projects through various reports and communicate to customers.
•    Monitor and ensure the EC team's timely implementation of ECO and communicate cost impact to customers to recover E&O
•    Respond to customer inquiries and complaints.
•    Monitor and ensure all necessary documentation is received from customers to successfully launch new products and make changes to existing products.
•    Ensure profitability of the Program under charge.
•    Supervise the various activities of the Program and Planning teams
•    To implement and review the cost reduction localization program with the customer.
•    Ensure compliance to contract and/or customer-specific requirements/Statement of Work (SOW) and responsible for document additional agreements not included in the contract.
•    Develop and maintain business relationships; Maximize customer satisfaction.
Requirements:
•    Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in a related discipline.
•    Preferably with at least 8 to 10 years of working experience, especially in a related environment & program management skills and 2 to 3 years of experience in a managerial role.
•    Good interpersonal skills for effective communication at all levels, including senior management, customers, suppliers and factory personnel. Pleasant personality and people-oriented
•    Numerically inclined with strong logical thinking and business acumen
•    Proven experience managing a team and being a team player with a well-developed leadership style and mature personality.
•    Working knowledge of SAP is preferred
•    Understand the business and can forecast revenue and control costs, ensuring compliance with the quote and contract agreements.
•    Ability to read, analyze and interpret technical operations, supply chain and financial reports. Ability to respond to common inquiries or complaints from customers.
•    Ability to effectively present information to internal and external executive management.
•    Demonstrates expert functional, technical and people and/or process management skills.
•    Able to work independently and customer-focused, Positive thinking, independent and able to work under pressure to meet tight deadlines.