General Overview

Functional Area:  ENG - Engineering
Career Stream:  OPE - Operations Engineering
Role:  Technical Support 4
SAP Short Name:  TS4
Job Title:  Engineering Technical Support 4
Job Code:  TS4-ENG-TSUP
Job Level:  Band 07
Profile-Holding:  N
Direct/Indirect Indicator:  Indirect

Summary

Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimal supervision. Situations not covered by standard processes, procedures and methods are referred to manager. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.

Considered an expert resource.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Provides expert level technical support of manufacturing engineering initiatives including process, industrial, quality, and development engineering efforts.
• Assists with the development and implementation of engineering projects.
• Takes ownership for a process sector under engineering guidance.
• Assists with scheduling and conducting process experiments.
• Participates in machinery reviews and reviews of equipment proposed for purchase.
• Assists in setting up new product lines.
• Assists in development of physical floor plan and prescribing tooling application and process support requirements.
• Plans and coordinates equipment moves.
• Facilitates problem identification and resolution of equipment and process failures.
• Assists with efforts to reduce cycle times and improve process flow.
• Gathers data regarding standard times, cost and bottleneck identification.
• Programs the Automated Visual Inspection equipment to capture data for Statistical Process Control (SPC) reporting initiatives.
• Designs and builds specialized test fixtures to interface products to specialized computer controlled automated test units.
• Modifies or designs and builds custom circuits and adapters to interface a computer to special circuits and functions within a new product.
• Selects and installs specialized test equipment in existing automated testers.
• Develops complex programs in several programming languages for computers controlling automated test equipment.
• May also support the Manufacturing Systems Engineering in the design and implementation of manufacturing systems layouts to respond to fluctuations in customer demands.

Knowledge/Skills/Competencies

• Engineering Foundation Competencies
• In-depth knowledge of operational processes.
• Strong knowledge of CAD and/or SMT machine programming and ability to use applications specific to this position (such as C++).
• Good project management skills.
• Computer literacy, MS Office Suite.
• Excellent problem identification and troubleshooting skills.
• Ability to read and interpret product specifications, schematics and mechanical drawings.
• Ability to use hand and power tools required for test assembly.
• Ability to effectively communicate with a variety of internal customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production levels within tight time deadlines.

Physical Demands

• Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
• Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials.
• Duties may require periodic heavy manual effort including lifting objects over 20 pounds.

Typical Experience

• Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
• Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials.
• Duties may require periodic heavy manual effort including lifting objects over 20 pounds.

Typical Education

• Two or three year community college diploma in a related field, or an equivalent combination of education and experience.
• Educational requirements may vary by geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.