Summary

We are seeking a motivated and detail-oriented Associate, IT Solutions, with a focus on ServiceNow CMDB Administration. This role will be responsible for the management and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The successful candidate will collaborate closely with various IT teams and business partners to gather, analyze, develop, document, and communicate business requirements, ultimately contributing to the delivery of effective IT solutions.

Detailed Description

The Associate, IT Solutions, will perform a range of tasks to support the ServiceNow CMDB, including but not limited to:

Performs tasks such as, but not limited to, the following:

• Collect, analyze, and document business requirements
• Work with various IT teams to understand their CMDB needs and contribute to the development and delivery of IT solutions
• Respond to system problems by analyzing the issue, identifying root causes and determining the next course of action
• Participate in various IT projects as required
• Assist in the ongoing maintenance and integrity of the ServiceNow CMDB
• Assist in the development and documentation of workflows and processes related to CMDB data management and governance

Knowledge/Skills/Competencies

• Strong customer service orientation with a proactive and collaborative approach
• Solid analytical, technical, troubleshooting, and problem-solving skills
• Effective communication skills (both written and verbal)
• Proficiency in documentation, including the creation of clear and concise flowcharts and process diagrams
• Knowledge of the business area(s) supported by the CMDB and a good understanding of their associated business processes.
• Understanding of the interrelations between various IT components (software, OS, network devices, servers, etc.)
• Basic to good coding skills in specific programming languages relevant to ServiceNow (e.g., JavaScript) is a plus.

Mode - Work from Office

Typical Experience

• Overall experience should be 2years
• Entry level to 1 year;Experience in similar roles

Typical Education

• Bachelors Degree or consideration of an equivalent combination of education and experience.

• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.