General Overview

Functional Area:  Information Technology (ITM)
Career Stream:  IT Solutions (SOLN)
Role:  Specialist (SPE)
Job Title: Specialist, IT Solutions 
Job Code:  SPE-ITM-SOLN
Job Level:  Band 8
Direct/Indirect Indicator:  Indirect

Summary

The Specialist, IT Solutions will engage with site business functions to identify and advocate business process improvement opportunities through the use of IT solutions. Collect, analyze, develop, document and communicate business requirements, and work with various IT teams to develop and deliver solutions. Provide support and user training on selected systems (for example SFC, ERP and local applications). Participate in IT projects in various capacities, including project coordination and management.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Engage with community to explore opportunities for the use of IT solutions
• Gather and document business requirements
• Work with various IT teams to develop and deliver IT solutions
• Respond to system problems by analyzing the issue and determining the next course of action
• Provide system training to end users
• Participate in and lead various IT projects as required

Knowledge/Skills/Competencies

• Strong customer service orientation
• Leadership and teamwork skills. 
• Good ability to plan projects and tasks.
• Project management skills.
• Good analytical, technical, troubleshooting and problem solving skills.
• Good communication, documentation (including flow charting) and presentation skills.
• Understanding of an electronic manufacturing environment, materials and processes.
• Understanding of SCM, shop floor control and ERP applications.
• Solid knowledge of the business area to be supported and a solid understanding of its associated business processes.
• Strong understanding of software development life cycle concepts and practices.
• Knowledge/experience with application-to-application and business-to-business integration.
• Basic to good coding skills in specified programming languages.
• Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.)

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• 4 to 6 years; Experience in similar roles

Typical Education

• Bachelor Degree or consideration of an equivalent combination of education and experience.

• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.