The Company supports self-development and
educational efforts.

Learning & Development Fund 

Festival Gifts, Daily Refreshments, Office Facilities like Game Room, Nursing Room and Pantry

Others

Meal Allowance

Medical coverage (outpatient and inpatient) for employees and dependants.

Medical Insurance  

Public Transportation

Centauri Services and Technology Sdn Bhd 

<div>Centauri Services and Technology Sdn. Bhd. is a leading service provider company in the market. We take pride in offering the best-in-class 24x7 shared service expertise globally.&nbsp;</div><div>By leveraging advanced technologies developed in-house and transforming valuable insights into actions, we are confident in driving success in our client's business. With customers at the heart of everything we do, we will craft the end-to-end customer journey and transform the traditional customer journey into CX or DX-focused journey; be it front or back office administrations.&nbsp;</div>

About the Company

<div>At Centauri, we believe that being a team player is not just about being in the same physical space. To win as a team, we are all-in for ideas generation or sharing at the workplace. We work towards ensuring each employee of the company has a voice.</div><div>We are committed to helping people succeed by providing our people with the best tools and technologies to bring out the best of them at work. We strive to create a working environment where our people can be their best selves and achieve life goals.&nbsp;</div>

Our Culture & Values

<ul>
<li>Attend to all disputes/inquiries/issues from global customers through multiple supported channels, e.g.: email, LiveChat, etc.</li>
<li>Handle customer disputes and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location.</li>
<li>Investigate each chargeback/fraud claim by customer, and provide analysis of loss trends. Detect fraud by analyzing customers’ trading and behavioural patterns and diligently report any suspicious account to prevent any loss.</li>
<li>Liaise with both internal &amp; external stakeholders, e.g.: product team, marketing team, etc. to handle complaints and feedback related to our products and services, e.g.: website, platforms, etc.</li>
<li>Maintain up-to-date knowledge about the company's latest products &amp; services as well as the industry’s trends to better support customers.</li>
<li>Escalate any queries or unresolved matters that are unable to complete within the agreed procedure to line manager or higher, as per the operational escalation matrix.</li>
</ul>


Part of the Global Customer Service function, where it is at the heart of managing and balancing risk and reward for our global platform.




-Attend to all disputes/inquiries/issues from global customers through multiple supported channels, e.g.: email, LiveChat, etc.


-Handle customer disputes and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location.


-Investigate each chargeback/fraud claim by customer, and provide analysis of loss trends. Detect fraud by analyzing customers’ trading and behavioural patterns and...

P2P Dispute Specialist

Centauri Services and Technology Sdn Bhd

Company Profile

Centauri Services and Technology Sdn Bhd