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Product Technical Support

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This job is about being a Product Technical Support representative for AEDs. You might like this job because you’ll help clients with equipment, achieve sales goals, and enjoy benefits like bonuses, trips, and training while working Monday to Friday!

RM 2300 - RM 3000

Puchong, Selangor

Job Description

 WHAT YOU WILL DO:

  • Provide AED related service & Equipment Dispatch to client (Deliver AED/AED accessories/Equipment, conduct AED briefing, conduct AED maintenance service and installation of AED)
  • Follow up with existing clients and achieve the KPI targets for cold calling (leads will be provided).
  • Meet the KPI targets for AED accessory replacements, maintenance, and upselling of our products and services (leads will be provided).
  • Handle all AED service-related matters and ensure a high standard of work quality.
  • Generate revenue and meet sales targets as per company expectations.
  • Provide accurate, valid, and complete information pertaining to client queries.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Maintain good collection payment from client
  • Keep records of necessary customer interactions and enter all information required into the company database and official WA group chats.
  • Follow communication procedures, guidelines, and policies.
  • Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

 

Benefits

  • Competitive Salary
  • Employee benefits: EPF, PERKESO, Medical, Insurance, etc.
  • Performance Based Bonus: twice a year (Based on performance)
  • Company Trip / outing (in & out country), Events & CSR Program every month.
  • Excellence Awards to recognize employees' performance (Best Attendance, Best Employee, Long-Service, Performance Consistency, Top Sales)
  • Soft skill & Sales Training is provided for Self-Development
  • Car Allowance, Gadget Allowance, Profit sharing is available for Higher Position
  • Flexible working arrangement (T&C)
  • Monday- Friday
  • Career Progression Opportunities.
  • Public Holidays Entitlement (All Federal & State Holidays)

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • 5 Working Days
  • Medical Insurance
  • 1 year 1 trip (Megatrip)
  • Parent Gratitude Angpow (PGA)

Job Requirements

WHAT YOU WILL NEED:

  • At least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field .
  • At least 1 Year(s) of working experience in sales or related field .
  • Excellent presentation, communication & interpersonal skill .
  • Good command of both written and spoken in English and Bahasa Malaysia. 
  • Computer literacy with practical experience in MS Office.
  • Willing to travel. Possess own transport (car) & valid driving license

HIGHLY RECOMMENDED IF YOU ARE:

  • Experience in corporate sales will be an extra advantage.
  • Experience in installation of furniture/equipment will be an extra advantage as well.
  • Possess good interpersonal skill & strong communication.
  • Good appearance and presentable.

Skills

Technical Support
Presentations
Product Installation

Company Benefits

Medical

Covers a range of services, including doctor visits, hospital stays, surgeries, prescription medications, and diagnostic tests

1 year 1 country reward trip

To recognize and reward exceptional staff through an annual overseas trip

Semi-Annual Bonus & Yearly Salary Increment

Biannual bonuses will be allocated to staff (Jan & July). 2 - 3 months bonus (base on performance)

Vimigo Performance - Based Incentive (Dream Fund)

Reward given to staff who demonstrates exceptional performance in their task twice a year (Apr & Oct)

Annual Recognition

Featuring 20 distinguished Recognition Awards during Annual Dinner such Best Staff Award, Best Rookie Award, Top Sales Award, Best Trainer Award.

Quarter Challenge Reward

Group challenge reward (the winning group entitle for cash and special treat like Skydining Dinner Experience.


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Junior Executive

Job Specialisation


Company Profile

CERT ACADEMY SDN BHD -logo-image

CERT ACADEMY SDN BHD

Founded in 2013 by Master Trainer Mr. Chiew Oon Leong, is dedicated to providing professional Emergency Response Training (ERT) to both corporate organizations and communities in Malaysia. With a team of expert trainers, CERT Academy has trained over 400,000 First Aiders and Emergency Responders, along with over 7,000 corporate clients. The Academy consistently receives excellent feedback with 98% positive rating in...