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Project Delivery Manager

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This job is all about leading projects and teams at Chemin! You’ll ensure high-quality data delivery while managing client relationships. You might like this job because it combines teamwork, strategy, and growth in a dynamic environment!

Undisclosed

Wisma UOA II Damansara Heights, Kuala Lumpur

Job Description

As a Project Delivery Manager, you play a pivotal role in Chemin's growth by mobilizing collaboration between Project Delivery and the Sales, Engineering, and Community teams to deliver high-quality labeled data at scale. Your success hinges on this collaboration to achieve favorable outcomes for Chemin, our clients, and our workforce of Annotators.

Reporting directly to the Head of Delivery, you will lead a dedicated team comprising Project Executives, part-time Associates, and Full-time Annotators. You will cultivate a culture of excellence by managing the performance of direct reports including career progression planning and maximizing resources within the team. You will continuously refine the manner in which we onboard, train, and guide Project Managers.

On a strategic level, you will spearhead initiatives to enhance processes and introduce novel systems to ensure project stability within 30 days. You will also work with Chemin's clients to ensure timely and quality project delivery along with driving account growth through recurring revenue streams.

In essence, as a Project Delivery Manager at Chemin, your role merges mastering people and account management, with a strategic vision for driving growth and innovation!

Responsibilities

  • Account Management & Project Delivery 
    • Overseeing all projects to ensure timely delivery
    • Managing client relationships
    • Growing accounts
  • Team Management – this includes: 
    • Onboarding, training and guiding Project Managers
    • Inspire and motivate the team
    • Manage performance
    • Maximizing resources
  • Strategic Initiatives with the aim of stabilizing projects within 30 days. This includes: 
    • Strengthen the systems and processes
    • Creating new systems and processes
    • Developing new SOPs
    • Executing trainings for any new development
  • Ensure alignment between Project and Community Management
  • Build a High-Performance Culture within Delivery

Job Requirements

  • Ideally, between 4 - 7 years of working experience in any field that requires people and account management, strategic planning, and operational excellence.
  • Preferably, a minimum of 2 years of people management experience
  • Strong Project Management skills with an understanding of how Project Management and People Management are interlinked, and how the latter enables the former.
  • Self-motivated with an eagerness to learn and continuously improve as a Project Delivery Manager.
  • A team player, able to effectively communicate with internal and external parties, with a willingness to be hands-on when the need arises.
  • As a team manager, an ability to keep team morale high and ambition to build a high performing team.
  • A positive and open-minded attitude towards any challenges that may arise.
  • A strong affinity for critical thinking, problem-solving, bias to action, innovation.
  • An excellent command of English - both written and verbal.
  • Ability to pitch and generate reports for Senior Leadership and/or investors, managing stakeholder expectations effectively as and when needed.
  • Applicants in and outside of Malaysia are welcome to apply. Should you be located outside of Malaysia, you will be considered for a fully remote position.
  • Proficiency in G suite applications. Familiarity with project management frameworks of other relevant technologies and tooling is an added advantage, though not required.

AI is reshaping the world of work—and Chemin sits at the heart of that transformation. We build the systems that train and evaluate today’s most advanced AI models, partnering with global tech leaders to deliver world-class data labeling, automation, and quality infrastructure.

At Chemin, you’ll:

  • Work on real problems that power the future of AI
  • Build deep skills in data, operations, and automation
  • Take ownership, grow fast, and lead with purpose
  • Join a remote-first, Southeast Asia–rooted team punching well above its weight
  • Be part of the wider TDCX Group network, a global digital customer experience leader with presence across Asia, Europe, and the Americas

We’re still small enough that your work truly matters—and growing fast enough that you’ll never stop learning. 

You’ll experience a flexible work environment designed to help you thrive:

  • A modern co-working space in Damansara Heights, with easy access to Semantan MRT
  • A hybrid setup with two in-office days each week and adaptable core work hours
  • Structured on-the-job training to sharpen your skills and accelerate your growth
  • Regular performance reviews and personalized career development planning

If you’re serious about thriving in the age of AI, there’s no better place to start.


Right to Work Requirements

  • Candidates with an existing right to work in the country are preferred
    • Local citizens of this country
    • Permanent residents (PR) of this country
    • Candidates who already have a work permit for this country

Working Arrangement

  • Hybrid (Both Remote and On Site)

Skills

Internal Reporting
Project Management
Team Management
English Language
Google Sheets
Stakeholder Management
Client Services
Workforce Management
Strategic Planning
Account Management

Company Benefits

Career Growth & Development Plans

Clear pathways and personalized guidance to help you advance your career

On-the-Job Training

Learn cutting-edge AI skills and stay ahead with the latest industry insights while you work

Receive Regular Performance Reviews

Benefit from constructive feedback and 1:1 coaching sessions to continuously improve

Work With a Diverse Global Team

Collaborate with talented colleagues from around the world as part of the wider TDCX Group network


Additional Info

Company Activity

Last active - few hours ago

Career Level

Manager / Team Lead


Company Profile

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Chemin

Our Story Chemin was founded to bridge the gap between AI’s potential and real-world business needs. We saw that while AI offers massive possibilities, many organizations struggle with complex data, a lack of domain expertise, and uncertainty about where to start. Today, Chemin operates across 18 countries, helping organizations—from startups to enterprises—move faster, think bigger, and build smarter with clean...