Job Description

Key Responsibilities

1. Quality Assurance (QA)

• Develop, implement and monitor Quality Assurance programmes across all outlets.
• Ensure compliance with Company SOPs and operational standards.
• Monitor food quality, consistency and customer satisfaction.
• Investigate customer complaints and implement Corrective & Preventive Actions (CAPA).
• Review QA reports and recommend process improvements. 

2.Quality Control (QC)

• Conduct routine outlet inspections and quality audits.
• Verify food preparation, cooking procedures and product presentation.
• Ensure compliance with product specifications and recipes.
• Monitor receiving, storage and stock rotation (FIFO/FEFO).
• Ensure temperature monitoring records are properly maintained.

3.Halal Compliance

• Maintain the Company's Halal Assurance System (HAS).
• Coordinate Halal certification applications, renewals and surveillance audits.
• Liaise with JAKIM, JAIN and relevant authorities.
• Verify suppliers' Halal certificates and approved ingredients.
• Conduct internal Halal audits for all outlets.
• Monitor Halal documentation and ensure records are updated.

4. Food Safety & Hygiene

• Ensure compliance with:
• Food Act 1983
• Food Hygiene Regulations 2009
• MS1500:2019
• GMP
• HACCP
• Company Food Safety SOPs
• Monitor outlet cleanliness and sanitation.
• Ensure pest control programmes are implemented.
• Ensure food handlers comply with hygiene requirements.

5. Outlet Audit

• Conduct scheduled and surprise audits at all restaurant outlets.
• Audit compliance on:
• Food Quality
• Food Safety
• Halal Compliance
• Personal Hygiene
• Kitchen Cleanliness
• Equipment Maintenance
• SOP Compliance
• Documentation
• Prepare audit reports and monitor corrective actions until completion.

6.Knowledge

• Malaysian Halal Certification Procedure Manual (MPPHM)
• MS1500:2019
• HACCP
• GMP
• Food Act 1983

Job Requirements

1. Diploma or Bachelor's Degree: Food Science, Food Technology, Halal Management
2. Minimum 2–5 years of relevant experience in QA/QC, Food Safety or Halal Compliance within the F&B restaurant industry.
3. Experience handling multi-outlet restaurant operations is preferred.
4. Experience in Halal certification and JAKIM audits is an added advantage.

Skills