APAC HR Services Hub Associate
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This job is serving as the first point of contact for HR-related enquiries in the APAC region. You might like this job because it involves streamlining HR processes and contributing to transformation initiatives for operational efficiency.
Undisclosed
Malaysia
Full-Time
few days ago
Job Description
The APAC HR Hub Associate will be responsible for delivering a variety of HR transactional services to employees, managers and the HR community across APAC region. Serving as the first point of contact for HR-related enquiries and requests through HR ServiceNow, you will ensure the end-to-end employee lifecycle is supported in an efficient, effective, and consistent manner.
Responsibilities:
- Resolve enquiries and process operational requests within service level agreement, for the areas of talent acquisition, onboarding, offboarding, compensation, benefits administration, time & labor, absence, and overall employee data management, in Oracle HCM and HR ServiceNow
- Adhere to established HR processes and procedures to ensure services are delivered in an accurate and consistent manner
- Escalate complex issues to manager or a designated subject matter expert timely and appropriately
- Leverage Oracle HCM and HR ServiceNow capabilities to drive Employee/Manager Self Service and continuous automation
- Actively seek feedback from across the business and HR stakeholders, and contribute to transformation initiatives that continuously improve and streamline HR processes, enhance operational efficiency, and maintain or exceed service quality standards
Job Requirements
Qualifications
Skills & Experience:
- Previous experience in HR administration or shared services
- Solid experience with a HR information system, preferably Oracle HCM
- Experience with service center technologies, preferably ServiceNow
- Proficiency with Microsoft Word, Excel and Outlook
- Excellent communication skills, both verbal and written
- Detail oriented with strong problem-solving skills
- Customer focused mindset and positive learning attitude
- Able to handle sensitive information with professionalism and confidentiality
- Able to manage multiple priorities in a fast-paced and dynamic environment
Company Benefits
Professional career growth
Chubb makes substantial investments in its people so they have opportunities to grow professionally.
Chubb associate program
Get connected with the training, development, mentoring and experiences you’ll need to grow at our company!
Mobility
Employees are exposed to a variety of markets and ongoing opportunities to learn, network, progress and succeed.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
HR Operations (Payroll, Admin, Office Management), HR Strategy / L&D / Performance Management, Talent Acquisition / Recruitment
Company Profile
Chubb
Protecing the present and building a better future
At Chubb, we assess, assume and manage risk with insight and discipline.
Chubb is a world leader in insurance. Chubb’s operation in Malaysia (Chubb Insurance Malaysia Berhad) provides a comprehensive range of general insurance solutions for individuals, families and businesses, both large and small through a multitude of distribution channels. With a strong underwriting culture, the company offers responsive service and market leadership built on financial strength. Chubb in Malaysia has an extensive branch network and more than 2,600 Independent Distribution Partners (Agents).
Source: about.chubb.com