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This job is about supporting HR services for employees across the APAC region. You might like this job because it involves solving HR queries and improving processes, making a real impact on employee experiences through efficient support.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
The APAC HR Services Hub Associate will be responsible for delivering a variety of HR transactional services to employees, managers and the HR community across APAC region. Serving as the first point of contact for HR-related enquiries and requests through HR ServiceNow, you will ensure the end-to-end employee lifecycle is supported in an efficient, effective, and consistent manner.
Duties and Responsibilities
Resolve enquiries and process operational requests within service level agreement, for the areas of talent acquisition, onboarding, offboarding, compensation, benefits administration, time & labor, absence, and overall employee data management, in Oracle HCM and HR ServiceNow
Adhere to established HR processes and procedures to ensure services are delivered in an accurate and consistent manner
Escalate complex issues to manager or a designated subject matter expert timely and appropriately
Leverage Oracle HCM and HR ServiceNow capabilities to drive Employee/Manager Self Service and continuous automation
Work closely with the knowledge management team to actively review the effectiveness of existing knowledge articles, and provide inputs on how to continuously improve information availability
Actively seek feedback from across the business and HR stakeholders, and contribute to transformation initiatives that continuously improve and streamline HR processes, enhance operational efficiency, and maintain or exceed service quality standards
Job Requirements
Qualifications
Skills and Experience
Experience in HR administration or shared services
Experience with a HR information system, preferably Oracle HCM
Experience with service center technologies, preferably ServiceNow
Proficiency with Microsoft Word, Excel and Outlook
Excellent communication skills, both verbal and written
Detail oriented with strong problem-solving skills
Customer focused mindset and positive learning attitude
Strong interpersonal skills to work collaboratively with stakeholders cross-culturally and at different organizational levels
Superior organizational skills and able to manage multiple priorities effectively in a fast-paced and dynamic environment
Able to handle sensitive information with professionalism and confidentiality
Company Benefits
Professional career growth
Chubb makes substantial investments in its people so they have opportunities to grow professionally.
Chubb associate program
Get connected with the training, development, mentoring and experiences you’ll need to grow at our company!
Mobility
Employees are exposed to a variety of markets and ongoing opportunities to learn, network, progress and succeed.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
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