Job Description

Key Objective

• Requirements Analysis: Lead end-to-end business and system requirements analysis for the CRS platform — translating complex insurance workflows into clear, structured specifications that the development team can act on.

• Agile Facilitation: Serve as Scrum Master for the CRS feature team, facilitating all Agile ceremonies, coaching team members on Agile principles, and continuously improving delivery flow.

• PO Collaboration: Work in close partnership with the Product Owner to ensure the backlog is well-refined, stories are analysis-ready, and sprint goals are clearly understood by all team members.

• Stakeholder Engagement: Bridge the gap between business stakeholders and the development team — eliciting requirements, managing expectations, and ensuring delivery outcomes align with business intent.

• Impediment Resolution: Proactively identify, escalate, and resolve impediments that block the team from delivering value, fostering a culture of continuous improvement and psychological safety.

• Quality & Delivery: Support quality outcomes by ensuring acceptance criteria are well-defined, test cases are traceable to requirements, and UAT is planned and coordinated effectively.

• Documentation: Maintain up-to-date and accurate system analysis artefacts — process maps, use cases, data flow diagrams, and functional specifications — that serve as the team’s source of truth.

• Continuous Improvement: Champion retrospective outcomes and drive actionable improvements to team processes, tooling, and ways of working across each sprint cycle.

Major Duties and Responsibilities

System Analyst Responsibilities

• Understand Chubb's commercial insurance business workflows and translate them into detailed system and functional requirements across all CRS domains — policy, quoting, claims, payments, documents, and the agent portal.

• Conduct structured requirements elicitation sessions with business stakeholders using interviews, workshops, process mapping, and gap analysis techniques.

• Produce high-quality analysis artefacts including business requirements documents (BRDs), functional specifications, use cases, data flow diagrams, and process maps.

• Collaborate with the Product Owner to author well-formed user stories with clear, testable acceptance criteria ready for sprint planning.

• Analyse and assess the impact of proposed changes on existing systems, identifying integration touch points, data dependencies, and downstream risks.

• Support UAT planning and execution — coordinate with business users, validate test scenarios against requirements, and track defects to resolution.

• Serve as the primary analytical liaison between business stakeholders and the engineering team, clarifying requirements and resolving ambiguities throughout the sprint cycle.

• Maintain and version-control analysis artefacts in Confluence, ensuring documentation remains current and accessible to all team members.

Scrum Master Responsibilities

• Facilitate all Agile ceremonies for the CRS feature team — daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives — ensuring they are purposeful, timeboxed, and outcome-driven.

• Coach and mentor team members and stakeholders on Agile values, Scrum principles, and best practices, fostering a culture of self-organisation and continuous improvement.

• Work closely with the Product Owner to ensure the product backlog is healthy, well-prioritised, and that upcoming stories are refined and ready for development.

• Proactively identify and remove impediments — whether process, technical, or organisational — that hinder the team’s ability to deliver.

• Track and communicate sprint metrics including velocity, burndown, and sprint goal progress to the team and stakeholders.

• Protect the team from external interruptions and scope creep during active sprints, redirecting requests through the appropriate backlog process.

• Drive retrospective actions to completion and measure the effectiveness of process improvements over time.

• Support the team’s Agile maturity journey and contribute to wider delivery practice improvements across the platform team.

Reporting Relationships

Job Requirements

Skills and Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Analysis, or a related field.

• 6 or more years of experience in a System Analyst or Business Analyst role, with demonstrated Scrum Master responsibilities in recent positions.

• Proven track record of owning analysis artefacts end-to-end — from requirements elicitation through to UAT sign-off — in an enterprise software delivery environment.

• Hands-on experience facilitating Agile Scrum ceremonies and coaching teams on Agile practices.

• Strong proficiency in requirements elicitation techniques — process mapping, use case modelling, gap analysis, and stakeholder workshops.

• Experience in the insurance industry (commercial lines, policy administration, claims, or payments) is highly advantageous.

• Excellent written and verbal communication skills; able to document complex requirements clearly and present them to both technical and non-technical audiences.

• Ability to work independently and collaboratively in a cross-functional team spanning business, engineering, QA, and architecture.

• Strong organisational skills with the ability to manage multiple analysis streams concurrently across CRS product domains.

• Proficiency in Agile project management and collaboration tools — Jira, Confluence, and similar platforms.

• Scrum or agile certifications preferred: CSM, PSM I/II, CSPO, or CBAP.

• Familiarity with software development lifecycle (SDLC) and the ability to engage meaningfully with developers and architects on technical trade-offs.

• Ability to adapt quickly in a fast-paced, dynamic environment with evolving priorities.