Job Description

Main Purpose:

• Reporting to the Deployment Automation Product Owner, the role will be responsible for facilitating software releases for several business systems.
• The successful candidate will work alongside software engineers, testers, and business stakeholders to ensure the software release schedule is adhered to.
• The role requires a thorough knowledge in ITIL methodologies, specifically Release Management. Being a conduit for the business, the role is a central point to the business stakeholders for content on the release schedule as well as facilitation of necessary communications.
• The scope of the role includes but is not limited to:
  • Ownership of the overall release calendar and all planning associated with co-ordinating a release including management of stakeholders
  • Accountability for co-ordinating releases and management of stakeholders including management of issues in case issues are encountered during a release
  • Management of compliance and risk due to releases including owning the change approval process
  • Acquiring priorities from business stakeholders and product teams within the Australian Digital Flip
  • Maintaining a release artefact repository for IT compliance
  • Facilitation and acquiring release communications for internal / external needs
• The role collates all necessary compliance requirements for software deployments in accordance to best practice. Internal and external compliance governance and audit facilitation are an important aspect of the role. Collation of Release Artifices in-line with the release schedule are required on a continued basis. Release Facilitation is required for each release planned for the production pipeline. 
• The release manager plans, and facilitates all production deployments ensuring backups, software installation, co-ordination of post verification testing (PVT) and suitable emergency procedures are in place and conducted.
• Business stakeholder planning and communications are communicated on a regular basis in accordance to the release schedule which includes prioritisation of business features.
• At times the role is required to be available for emergency releases from P1 and M2 Major Incidents requiring an emergency break-fix which could require deployment after hours or on weekends. 

Responsibilities:

• Facilitate software releases from ticket prioritisation to production
• Establish a production coordination schedule, release artifacts, communications plan for each release scheduled for production.
• Work with business stakeholders to obtain ticket prioritisation for each scheduled release and liaise with the necessary technical leads for development activities.
• Maintain the release repository of all release artifacts for compliance and audit
• Work with engineers within the Digital Flip, business stakeholders and users to establish best practice principles
• Assist and support in achieving departmental goals and objectives
• Ensure compliance of all security measures in application support and development processes

Requirements:

• Experience in Release Management within a production support ITIL team, along with experience in JIRA, Confluence, ServiceNow.
• A strong verbal and written communicator with effective presentation skills.
• Ability to effectively prioritise workloads and display excellent time management skills.
• Familiarity in insurance business systems/platforms and channels will be highly advantageous.

Job Requirements