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This job is a Service Desk Specialist who helps agents with their questions and requests quickly and effectively. You might like this job because you get to interact with people and solve problems, ensuring they have a smooth experience.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Key Objective
- The position and role shall deliver related services to agents within set standards and service level.
- Compliance with prevailing Insurance Act 1996, Financial Services Act 2013, PIAM, Bank Negara guidelines and Chubb policies and procedures is expected.
Major duties and responsibilities
- Provide response to relevant requests and enquiries from Agents through all channels of communications (telephone, video calls/ conference, email, mails, facsimile etc.) in a professional and prompt manner as best possible at first instance.
- Liaise with other department(s) and unit(s) as necessary to enable accurate advice and solution be provided as part of the requests or enquiries coming through from Agents
- Ensure requests and enquiries handled are followed through to desired completion
- Eliminate call backs by ensuring the Agents are properly informed of next actions and expected results at first contact
- Utilize necessary systems and all available references in day-to-day work to achieve standards and service level set
Job Requirements
Qualifications
Skills
- Knowledge in usage of Microsoft Outlook, Microsoft Word and Web Conferencing.
- Fluent in English & Bahasa communication (written and spoken). Ability to speak in Mandarin or Tamil is an advantage.
- Result oriented, execution focused, adaptable, has initiative and fairly independent.
Experience
- At least 2 years’ experience in general insurance, financial industry related or call center environment
- Dealt with inter-department and multiple stakeholders as part of work.
Qualifications
- Minimum SPM
- Diploma or Certifications relating to Insurance, Business, Marketing or Communications preferred.
Company Benefits
Professional career growth
Chubb makes substantial investments in its people so they have opportunities to grow professionally.
Chubb associate program
Get connected with the training, development, mentoring and experiences you’ll need to grow at our company!
Mobility
Employees are exposed to a variety of markets and ongoing opportunities to learn, network, progress and succeed.
Additional Info
Experience Level
0 - 10 Years of Experience
Company Profile
Chubb
Protecing the present and building a better future
At Chubb, we assess, assume and manage risk with insight and discipline.
Chubb is a world leader in insurance. Chubb’s operation in Malaysia (Chubb Insurance Malaysia Berhad) provides a comprehensive range of general insurance solutions for individuals, families and businesses, both large and small through a multitude of distribution channels. With a strong...